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Public Sector Network's Insights
Data, Analytics and AI
What is the Google Cloud approach to Analytics?
Data & Analytics Roadshow
In this keynote session Scott Thomson, Head of Innovation, Customer Engineering at Google Cloud, Australia and New Zealand discusses the Google Cloud approach to analytics
Data, Analytics and AI
A Data Re-Evaluation: Answering Your Burning Questions
Data & Analytics Roadshow
In this session our panel of data, analytics and governance federal government leaders re-evaluate current data approaches to answer questions like; where might our departments/state governments be overlooking or over-shooting their approach to data? How well do we understand, convey, and communicate the basics of ‘why’ when it comes to data? What recurring challenges keep coming up in our data journey - how can we best resolve these?
Digital Services and Customer Experience
Digitisation in the public sector: a focus on the customer experience
To try to be as customer centric as possible, many organisations these days are digitising their services. Whilst this is appropriate in most cases, it is important to first identify the underlying reasons for the digitisation, and to properly prepare for it, both in terms of creating the right culture for staff and also for customers. Ultimately, the goal of digitisation, much like the goal of any service organisation in general, is to serve the customer in the most efficient and effective way, so any technology or other process needs to be embedded and needs to be in place for …
Cyber Security and Risk Management
How to Minimise Human Error in Cyber Security
While the majority of cyber attacks will likely come from malicious or criminal sources, there is a simple factor contributing to almost 25% of all threats. Human error. Explore simple strategies to mitigate human error in cybersecurity.
Data, Analytics and AI
Public Sector Data Governance: Five Reasons Why Information Management Frameworks are Crucial
You’ve likely heard the term ‘rubbish in, rubbish out,’ in reference to data, but what does that actually mean? Well for decades public sector departments and agencies have been collecting data on the citizens they support, the services they deliver and the processes they manage. While early computer systems have become obsolete and are gradually phased out, the data they captured might well still exist —perhaps being used to make business decisions even now. In an era where data-driven organisations win, and the quality of data collected is now more important than ever; the development, integration and adoption of information …
General
Publishing to Public Sector Network Insights
If you have a great success story, compelling findings, or insightful knowledge and lessons learned - Public Sector Network's Insights Library is the place to share them!
Cyber Security and Risk Management
Building Cybersecurity Resiliency Across the NSW Public Sector
According to a November 2022 survey of over 200 NSW-based public sector cyber security professionals 37% of respondents stated that the biggest single barrier to cyber security optimisation across the state is funding and prioritisation, followed by a lack of skills at 30%.Read on to find out more!
Workforce, Skills and Capability
Fireside Chat: Answering Your Burning APS Recruitment Questions
Innovate NSW
In this fireside chat Jody Grima, Chief People Officer at the Department of Customer Service and Chris Lamb, Deputy Commissioner with the NSW Public Service Commission come together to answer all your burning questions.
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