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Digital Services and Customer Experience

How to Improve Child Support Enforcement Programs with Limited Funding

This detailed infographic illustrates how the ability to directly and quickly communicate with clients is imperative and explains how a centralized customer communications management platform can enable Child Support Enforcement to increase their performance with limited finances.
How to Improve Child Support Enforcement Programs with Limited Funding
United States 29 Jan 2021
Industry Trends
Public
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General

Procurement in the Public and Private Sectors: Is There Really Much Difference?

The short answer to that question is yes, there are big differences. The more nuanced answer is yes, there are differences, but in many respects, they are narrowing, and in any case, the things they have in common are far greater. One of the reasons that the answer has become so nuanced is that the border between private and public has become blurred , with some public sector organizations being privatized or part-privatized and others adopting private sector methods in areas such as procurement. While for a number of reasons some private organizations have been taken, temporarily or permanently, into …
Procurement in the Public and Private Sectors: Is There Really Much Difference?
Canada 29 Jan 2021
Industry Trends
Public
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Digital Services and Customer Experience

Pivot-al Learnings: PSN's transition to virtual events

Last spring, we at Public Sector Network took all of our programming online, beginning with our Digital Inclusion event. ( It’s hard to believe that our second edition is next week! ) We have been learning and growing ever since then! Here are a few takea…
Pivot-al Learnings: PSN's transition to virtual events
Canada 28 Jan 2021
Industry Trends
Public
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General

Smart Mobility

Innovation is common in the transport sector, but never has it been needed as much as it was during the pandemic. Many passengers lost confidence in their public transport networks because of safety concerns when social distancing was required, so providers needed to develop creative solutions and ideas to win customers back. This paper brings together three managers from transport agencies in New Zealand and the UK and follows their journeys and innovations before, during, and after COVID-19 hit their jurisdictions. Though none of them were directly prepared for the pandemic, their careful thinking and creative ideas allowed them to …
Smart Mobility
Australia 8 Jan 2021
Industry Trends
Public
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General

How Modern Healthcare is Being Revolutionized with Automation

Robotic Process Automation (RPA) is the next level in automation. RPA uses machine learning and AI to effectively handle tasks that are done manually. RPA has made huge strides in Healthcare. Here are some ways in which automation is revolutionizing the healthcare industry: A major cause of rising healthcare costs is the growing demand for medical devices and the innovation costs involved in drug discovery. Automation can greatly aid in reducing these costs by modernizing drug and device production and using technology to minimize costs and advance public health priorities. Doing so would help in fast-tracking the assessment of safety …
How Modern Healthcare is Being Revolutionized with Automation
Canada 5 Jan 2021
Industry Trends
Public
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Data, Analytics and AI

Getting the Most Out Of Your Data – Public Sector Looks Beyond the Dashboard

Today, those dashboards are more intuitive, more advanced and more user-friendly than ever before. They support users from across all different functions of organizations to analyze and make decisions based on data – and this isn’t going away. Today’s leaders see data beyond the dashboard and as an enabler of new business models and opportunities. To unlock the full value of data, public sector organizations need solutions that transcend traditional BI and infuse data into operational workflows. Leading organizations choose a platform to power data experiences; one that will deliver actionable insights at the point of decision, create new value …
Getting the Most Out Of Your Data – Public Sector Looks Beyond the Dashboard
Canada 5 Jan 2021
Industry Trends
Public
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Cyber Security and Risk Management

What are the benefits of Advanced Threat Protection?

Securing your mailboxes is very important; e-mails are sent everyday with critical data and PII data. ATP can protect files, storage and applications within Office 365 such as Microsoft Teams, Word, Excel, SharePoint Online, OneDrive for Business, PowerPoint and Visio, providing better protection for your organization’s assets.
What are the benefits of Advanced Threat Protection?
Canada 19 Dec 2020
Industry Trends
Public
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General

The Biggest Corporate Service Priorities for 2021

Contract Management | Continuous Improvement | Automation At the recent Digitally Transforming Corporate Services virtual event these were named the three biggest priority areas for Government Corporate Service professionals as we move into 2021.
The Biggest Corporate Service Priorities for 2021
Australia 24 Nov 2020
Industry Trends
Public
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