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CASE STUDIES
Charting the Course for Future Cities

Charting the Course for Future Cities

Learn how building resilient, inclusive, and sustainable cities requires innovative technology, strong partnerships, effective communication, and a focus on fostering community in the face of rapid urbanization.

Madeson Darcy General
14 Mar 2025
Flag of Canada
CASE STUDIES
Case Study: Delivering a $14 Billion Healthcare Infrastructure Pipeline in Queensland

Case Study: Delivering a $14 Billion Healthcare Infrastructure Pipeline in Queensland

Get an inside look into Health Infrastructure Queensland (HIQ) and its monumental plans to deliver equitable, high-quality healthcare across the state.

Heather Dailey IT Modernization and Cloud
3 Mar 2025
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CASE STUDIES
Case Study: Democratising Analytics for Enhanced Efficiencies at the Victorian Department of Transport

Case Study: Democratising Analytics for Enhanced Efficiencies at the Victorian Department of Transport

How the Victorian Department of Transport and Planning (DOTP) is responding to the pressing need to modernise how transport data is collected, accessed, and used by stakeholders

Heather Dailey Data, Analytics and AI
27 Feb 2025
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CASE STUDIES
Case Study: Transforming Driver Services Through Technology and Customer-Centric Design

Case Study: Transforming Driver Services Through Technology and Customer-Centric Design

How the Georgia Department of Driver Services (DDS) reimagined customer experiences by leveraging technology and data-centric strategies.

Heather Dailey Digital Services and Customer Experience
26 Feb 2025
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CASE STUDIES GOLD PARTNER CONTENT
How AI can be used in a sensitive area to help people express their needs

How AI can be used in a sensitive area to help people express their needs

This article explores how we can safely use AI to address digital and health literacy barriers, helping people access information and support using natural language.

Alana Toohey Digital Services and Customer Experience
Liquid logo
25 Feb 2025
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CASE STUDIES PARTNER CONTENT
How Smart Councils Use Digital Payment Plans to Proactively Manage Arrears | Best Practice Guide

How Smart Councils Use Digital Payment Plans to Proactively Manage Arrears | Best Practice Guide

This guide outlines the best practices for councils to enhance their payment management strategies taking inspiration from City of Greater Dandenong

Harshita Sood Digital Services and Customer Experience
Payble logo
18 Feb 2025
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CASE STUDIES
Case Study: Redesigning Efficient, Cost-Effective Accessible Digital Services for New Brunswick’s Diverse Communities

Case Study: Redesigning Efficient, Cost-Effective Accessible Digital Services for New Brunswick’s Diverse Communities

The transformation of New Brunswick's Social Development program.

Heather Dailey Digital Services and Customer Experience
16 Feb 2025
Flag of Canada
CASE STUDIES
Case Study: Supporting Frontline Clinicians in SA through Data-Driven Decision Making

Case Study: Supporting Frontline Clinicians in SA through Data-Driven Decision Making

A new learning health system to automate decision-making processes and reduce the cognitive load on clinicians for South Australia

Heather Dailey Data, Analytics and AI
9 Feb 2025
Flag of Australia

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