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CASE STUDIES
Case Study: Democratising Analytics for Enhanced Efficiencies at the Victorian Department of Transport

Case Study: Democratising Analytics for Enhanced Efficiencies at the Victorian Department of Transport

How the Victorian Department of Transport and Planning (DOTP) is responding to the pressing need to modernise how transport data is collected, accessed, and used by stakeholders

Heather Dailey Data, Analytics and AI
27 Feb 2025
Flag of Australia
CASE STUDIES
Case Study: Transforming Driver Services Through Technology and Customer-Centric Design

Case Study: Transforming Driver Services Through Technology and Customer-Centric Design

How the Georgia Department of Driver Services (DDS) reimagined customer experiences by leveraging technology and data-centric strategies.

Heather Dailey Digital Services and Customer Experience
26 Feb 2025
Flag of United States
CASE STUDIES GOLD PARTNER CONTENT
How AI can be used in a sensitive area to help people express their needs

How AI can be used in a sensitive area to help people express their needs

This article explores how we can safely use AI to address digital and health literacy barriers, helping people access information and support using natural language.

Alana Toohey Digital Services and Customer Experience
Liquid logo
25 Feb 2025
Flag of Australia
CASE STUDIES PARTNER CONTENT
How Smart Councils Use Digital Payment Plans to Proactively Manage Arrears | Best Practice Guide

How Smart Councils Use Digital Payment Plans to Proactively Manage Arrears | Best Practice Guide

This guide outlines the best practices for councils to enhance their payment management strategies taking inspiration from City of Greater Dandenong

Harshita Sood Digital Services and Customer Experience
Payble logo
18 Feb 2025
Flag of Australia
CASE STUDIES
Case Study: Redesigning Efficient, Cost-Effective Accessible Digital Services for New Brunswick’s Diverse Communities

Case Study: Redesigning Efficient, Cost-Effective Accessible Digital Services for New Brunswick’s Diverse Communities

The transformation of New Brunswick's Social Development program.

Heather Dailey Digital Services and Customer Experience
16 Feb 2025
Flag of Canada
CASE STUDIES
Case Study: Supporting Frontline Clinicians in SA through Data-Driven Decision Making

Case Study: Supporting Frontline Clinicians in SA through Data-Driven Decision Making

A new learning health system to automate decision-making processes and reduce the cognitive load on clinicians for South Australia

Heather Dailey Data, Analytics and AI
9 Feb 2025
Flag of Australia
CASE STUDIES
CASE STUDY: Increasing Access to Equitable Justice with Amica, South Australia’s Government Platform

CASE STUDY: Increasing Access to Equitable Justice with Amica, South Australia’s Government Platform

Learn how South Australia is using Artificial Intelligence (AI), natural language processing (NLP) to close the gaps in the justice system.

Heather Dailey Digital Services and Customer Experience
8 Feb 2025
Flag of Australia
CASE STUDIES
Case Study: EdChat’s PoC for the use of Generative AI in Education

Case Study: EdChat’s PoC for the use of Generative AI in Education

Learn how South Australia's Department for Education is exploring AI applications in education while maintaining secure and ethical use.

Heather Dailey Workforce, Skills and Capability
6 Feb 2025
Flag of Australia

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