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Digital Services and Customer Experience

The Push for a Digital Public Sector in South Australia

Innovate SA
The Department of the Premier and Cabinet put together a digital strategy in 2020, outlining the South Australian Government’s digital transformation over the next 5-year period. No one was prepared for what was in store with a global pandemic. At the time, the focus quickly changed to the transfor…
The Push for a Digital Public Sector in South Australia
Australia 16 Nov 2023
Guides
Public
Save Mili Goswami Avatar
Digital Services and Customer Experience

A Unified Front for Citizens with 'Tell Us Once' Government Services

Innovate WA
Citizens seek frictionless experiences from their government services. They don’t want to inform multiple agencies and complete multiple forms – they want to interact with ‘The Government’ as a single entity. This however presents numerous technical, cultural, process, security and privacy challenges. Greg Italiano, WA Government CIO discusses.
A Unified Front for Citizens with 'Tell Us Once' Government Services
Australia 15 Nov 2023
Interviews
Public
Save Nouha Elmasri Author avatar
IT Modernization and Cloud

Driving Queensland's Innovation Through Culture and the Right Talent

Innovate QLD
In this GovTalk panel session, our government leaders discuss gaps in skill sets and the best approaches to close the gaps, the post-covid hybrid working environment between home and office and how this changes the way people develop skills and how employees can build on their skills and engage with each other, and finally our leaders discuss the next critical step in closing the gap on skills requirement for the public sector to move forward.
Driving Queensland's Innovation Through Culture and the Right Talent
Australia 13 Nov 2023
On Demand
Members-only
Save Heather Dailey Author avatar
IT Modernization and Cloud

Welcome from Chair: Andrew Garner

Innovate QLD
In this Welcome Address, Andrew Garner, Oceania Government Digital & Technology Lead, EY introduces the event, the importance of the customer and citizen and the event's key themes of strategy, digital and customer experience, technology innovation anddata privacy and consent.
Welcome from Chair: Andrew Garner
Australia 7 Nov 2023
On Demand
Members-only
Save Heather Dailey Author avatar
IT Modernization and Cloud

Providing an Equitable Approach to Digital Connectivity & Accessibility in QLD

Innovate QLD
In this Government Keynote session, we hear from Michael Dart, Executive GM - Customer, Energy Queensland on the background and reach of Energy Queensland and the transformation of digital and customer experience in Queensland. Our esteemed government executive dives further into how Energy Queensland has undergone transformation with new digital programs and more importantly how to make sure those programs build trust with citizens as well as employees.
Providing an Equitable Approach to Digital Connectivity & Accessibility in QLD
Australia 7 Nov 2023
On Demand
Members-only
Save Heather Dailey Author avatar
IT Modernization and Cloud

Ministerial Address: The Hon. Mark Bailey

Innovate QLD
In this Ministerial Address, The Hon. Mark Bailey, Minister for Transport & Main Roads & Minister for Digital Services explains how Queensland is improving its services and their goals to make Queensland premium digital experience by the Olympics in 2032 and beyond. Our esteemed Minister further describes what is needed to achieve the goals for Queensland in transformation including Improving digital infrastructure, future investments and improving digital skills with a new workforce strategy.
Ministerial Address: The Hon. Mark Bailey
Australia 7 Nov 2023
On Demand
Members-only
Save Heather Dailey Author avatar
IT Modernization and Cloud

The Possibilities of AI in Enhancing your Citizen Experiences

Innovate QLD
In this Partner Perspective session, we hear from Greg Crowl, VP, Sales Engineering, Kofax, on how AI and process automation can streamline government operations. We learn how machine learning, natural language processing and generative AI can boost the efficiency of agency processes.
The Possibilities of AI in Enhancing your Citizen Experiences
Australia 7 Nov 2023
On Demand
Members-only
Save Heather Dailey Author avatar
IT Modernization and Cloud

The Future of Innovation in Queensland Government: Opportunities for 2023 & Beyond

Innovate QLD
In this GovTalk Panel discussion, our experts weigh in on the future of innovation for the Queensland government. Our speakers answer questions and reveal their vision for Queensland and how their departments are contributing and transforming government. Dr. Paul Mathieson, GM coLab Growth Hub, discusses his focus on people and developing capabilities as well as developing global partnerships, Andrew Harris, Executive Director Business & Corporate Services, Office of Industrial Relations discusses new IT systems that will be implemented and the importance of staff experience when rolling out new systems, Yas Grigaliunas, Chief Circular Entrepreneur, Circular Australia, explains the concept of …
The Future of Innovation in Queensland Government: Opportunities for 2023 & Beyond
Australia 7 Nov 2023
On Demand
Members-only
Save Heather Dailey Author avatar

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