Insights

HR Trends for 2021

4 Ways to Improve Your Patient Experience

However, increasing evidence linking patient experience to improved outcomes as well as regulatory trends should provide a compelling case for improving patient experience. So what steps can your organisation take to improve its patient outcomes and experience? Improving the patient experience starts with engaging the community before they enter care. Including family members in the circle of care and proactively promoting preventive care can help catch disease early or avoid its onset. Sharing information through various outreach and educational programs can help patients and their families make more informed choices about their care. By increasing patient knowledge, both the patient …

APIs in the Public Sector

Public sector institutions largely exist to improve the lives of citizens, and Application Programming Interfaces (APIs) are a technology that can assist in achieving that goal. This paper follows the journeys of three public sector experts as they developed and use API tech to improve services and improve the lives of citizens. APIs can make things more integrated, can allow for the secure sharing of information across jurisdictions, can reduce duplication and operational costs, and ultimately, can improve government services and change lives. The lessons from these journeys can be applied across public sector institutions everywhere.

Public Sector in the Cloud: Practical Solutions to Common Challenges

Pascale Duguay, Organizational Transformation Leader, IBM Mark Dymond, Senior Partner, Hybrid Cloud Services Canada, IBM

Speaker Spotlight: Andrew Tongue, Deputy Secretary Biosecurity Compliance

We are working on the assumption we will have a major pest or disease incursion this decade. Therefore, we are looking to ensure our preparedness, response and recovery systems are strong. This involves “defence in depth”; having a multi-layered system to deal with threats pre-border, at the border, and post-border. We need to work closely with all our stakeholders, including the general public, to identify and mitigate biosecurity risks.

The importance of cloud in government

Hybrid IT and cloud have become critical in the digital transformation of government. When implemented effectively, Hybrid IT and cloud services present many opportunities, including flexibility, improved collaboration and scalability. While cloud adoption is accelerating, there are still barriers preventing government from capitalising on the hybrid IT economy. In the government sector, many Australian agencies are adopting cloud services to facilitate digital transformation. But while IaaS, SaaS and cloud-first are increasingly common today, many government agencies still find it difficult to move their core systems to the cloud, and to modernise, manage and secure their complex hybrid cloud and IT …

Hospital Management Improvement

In many ways, the pandemic has been disastrous for the whole country, particularly for Victoria which has had multiple outbreaks and significant periods of lockdown and restrictions. Yet at the same time, because the pandemic has exposed gaps and blockages in the way certain public sector institutions operated, there have been some positive outcomes too. “We want to get to a point that how people experience the public health system shouldn’t depend on where they live. We’re very keen to make sure that regardless of where you are located or whether or not you are on a waiting list, you …

Implementing human-centred design to achieve better long-term patient outcomes

All of these factors together will “improve, enhance or support our patients more effectively.” The one element that is missing though is “the impact or the involvement of the Whānau (extended family) that patients need.” The value of family and familial support services cannot be underestimated. The “old medical model,” sometimes referred to as ‘the shadow’ is still hanging over some facilities, but “the good news is that we are starting to move away from it.” Some clinicians fear this change because it may “upset the power imbalance” between doctors and patients, giving patients more of a say. As much …