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INDUSTRY TRENDS
Let's Chat: Building Public Trust Through a 'Rights-First' Approach

Let's Chat: Building Public Trust Through a 'Rights-First' Approach

Michael Harvey, Information and Privacy Commissioner, Government of British Columbia

Jennifer Balon Cyber Security and Risk Management
26 Jan 2026
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INTERVIEWS
Business Process Mapping for the Public Sector

Business Process Mapping for the Public Sector

Mustafa Ghulam (Business Process Mapping) shows public sector teams how to map processes, uncover inefficiencies, and streamline workflows. He covers practical techniques and improvement methods that support transparency, compliance, and …

Benji Crooks Digital Services and Customer Experience
22 Jan 2026
Global
INTERVIEWS
Customer Journey Mapping for the Public Sector

Customer Journey Mapping for the Public Sector

Peter Saunders (Customer Journey Mapping) shows public sector teams how to map end-to-end experiences, uncover pain points, and prioritise improvements, using clear roles and simple artefacts to align stakeholders and …

Benji Crooks Digital Services and Customer Experience
22 Jan 2026
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INTERVIEWS
From Innovation Track to Real Impact, Karen Abey on Digital Transformation in Hobart

From Innovation Track to Real Impact, Karen Abey on Digital Transformation in Hobart

Ahead of Local Government Focus Day, Karen Abey from the City of Hobart shares practical lessons from the Bloomberg Harvard City Leadership Initiative, from innovation tools that improved services to …

Benji Crooks Workforce, Skills and Capability
19 Jan 2026
Flag of Australia
INDUSTRY TRENDS
Overcoming Challenges in IT Modernization Projects

Overcoming Challenges in IT Modernization Projects

Unlock government agility: master the strategies to modernize IT amidst complexity, ensuring long-term value and operational resilience.

Jennifer Balon IT Modernization and Cloud
19 Jan 2026
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GUIDES
The Public Sector Change Baseline

The Public Sector Change Baseline

Creating space for leadership teams to ask not only what must change, but what must be true for change to take hold through a facilitated assessment and guide for discussion.

Amanda Bernardo Workforce, Skills and Capability
19 Jan 2026
Flag of Canada
INDUSTRY TRENDS
The Public Sector Podcast: Strength in diversity: Unlocking cyber security’s full potential

The Public Sector Podcast: Strength in diversity: Unlocking cyber security’s full potential

A conversation on how diverse perspectives strengthen cyber resilience and drive innovative responses to today’s security threats.

Heather Dailey Cyber Security and Risk Management
19 Jan 2026
Flag of Australia
INTERVIEWS
Artificial Intelligence (AI) Policy Development

Artificial Intelligence (AI) Policy Development

Phillip Wagner (Principal Cyber Security Specialist, Leadership & Cyber Educator, CISO) explains why public sector AI adoption needs practical policy and governance, how to define approval and assessment roles, and …

Benji Crooks Data, Analytics and AI
16 Jan 2026
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