Insights

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Digital Transformation

I believe it is time to drop the word DIGITAL and simply replace it with TRANSFORMATION. When our customers connect with us, they only care about their channel of preference and are only interested in achieving the outcome in the easiest way possible. Digital is one channel…

Public Sector Network

13 Oct 2019

INDUSTRY TRENDS

Holistic Transformation – achieve more with less

Transformation programs are changing the way local governments are serving their communities. Most public sector programs will face similar challenges such as organisational silos, legacy technology platforms, traditional operational models and legislation and the list goes on. Amidst th…

Public Sector Network

7 Oct 2019

INDUSTRY TRENDS

Shared Services 2.0

The agency itself was created in 2012 through a merger of other organisations, but by 2019, the founding CEO had resigned and things started to feel stale. “Often with a new CEO comes a bit of change,” and one of the first things that the new CEO implemented “was the sharedfirst-ever employment engagement survey.” This also led to a new 10-year strategy, which was “endorsed by the board in March 2020.” Separate from that, other changes happened in the sector and across government at around the same time, and just before COVID-19 became the focus of everyone’s attention, it was …

Public Sector Network General

1 Feb 2018

INDUSTRY TRENDS

The Role of Emerging Technology in Transforming the Policing Landscape

At the recent Future Policing event, we heard from Hilda Sirec, Commander, Australian Federal Police as she explores strengthening local networks to help solve crime and improve public safety. In this article she explores: Child sex abuse, particularly online, has become rampant. Part of the problem is that “offenders continuously adapt and diversify their methods.” The use of encryption and the dark web services “have been around for over a decade,” but what is new is the development of solutions that “enable anonymous communication, virtual private clouds, and virtual private networks.” These make access to things like the dark web …

Public Sector Network General

1 Feb 2018