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IT Modernization and Cloud
Delivering agile citizen-centred services through successful API transformation
There are many technologies that have been designed to improve our lives and enhance the way we interact and communicate, from laptops and mobile phones to smart devices and virtual assistants. Many of them are underpinned by Application Programming Interfaces, or APIs, which work behind the scenes but ensure that the devices operate the way they are supposed to. In fact, APIs are so prevalent and versatile that they are used even in fields or workplaces that might at first seem unlikely. Generally, APIs are the back-end software processes that allow devices to run, and they are regular and consistent. …
Data, Analytics and AI
Speaker Spotlight Q&A: Ed Kelly - Chief Data Officer, State of Texas
Meet Ed Kelly, Chief Data Officer, Texas Department of Information Resources He currently serves as the Chief Data Officer for the State of Texas at the Department of Information Resources (DIR). In his role, he works with state agencies and institutions of higher education to collaboratively develop data policies, standards, and best practices to improve data governance and data management statewide. Prior to joining DIR, he held public sector positions with the Texas Department of Agriculture as Chief Administrative Officer (CAO) and with the Texas Department of Public Safety as Chief Information Officer (CIO). Additionally, Ed’s experience includes a variety …
Data, Analytics and AI
Speaker Spotlight Q&A with Sarah Truckle, Director of Program and Strategic Operations at the State of Vermont's Agency of Human Services
She has graduate degrees in both law and environmental policy from Vermont Law School. In her role within the Secretary’s Office, she leads the agency’s integration and care coordination through complex case management, directing the systems-level coordination of agency resources and community partner services. Additionally, her work integrates the Agency’s strategic operations supporting programmatic and fiscal alignment. Outside of work Sarah enjoys baking cakes and pastries, reading fiction, and walking through Hubbard Park with her two sons.
IT Modernization and Cloud
Refining IT Infrastructure Initiatives to Further Aotearoa’s Digital Strategy
This is just one example, but the changes over the last few decades have been so dramatic that the “traditional concepts of things like property ownership and even our social fabric are being challenged.” And just like the industrial age was about “augmenting human strengths, the digital age is about augmenting human intellect.” As part of that, rather than the mass production of identical products, which was at the heart of the industrial revolution, “the digital era is characterised by personalisation and the tailoring of services to meet the needs of the many, the few and the individual.” Like the …
IT Modernization and Cloud
Harnessing Emerging Technologies for Citizen Outcomes
The Office of the Chief Information Officer (OCIO) “provides whole-of-government technology and cybersecurity services across the SA government.” Due to the importance of the work, “the way we harness these emerging technologies is absolutely critical.” Therefore, at OCIO and across the entire public sector, “we’re not going to be harnessing anything new if our people don’t feel safe.” Despite all that humankind has been through and the fact that “our civilisations have changed dramatically over time, our brain has not evolved at the same pace,” particularly the amygdala, which is responsible for “emotional stress and our fight, flight or freeze …
IT Modernization and Cloud
Public Sector Innovation Show – British Columbia
Jillian Carruthers says that the four principles of service transformation are: Despite these principles and the identified steps, there really is no guide, manual or playbook. This is emergent work and a lot of it we are processing by feel. Yet despite that, Kevin Ehrman says that service transformation is extremely important because services are how people experience government. Unfortunately though, most of the time it is reactive and generally not in a context which is too pleasant or desirable. This is particularly true and visible when it comes to emergencies. In BC for instance, after a flooding crisis, the …
Digital Services and Customer Experience
Speaker Spotlight Q&A: Wendy Geller, PhD - Division Director, Data Management & Analysis, Vermont Agency of Education
Wendy’s dissertation findings highlighted shifting demographics in education arenas and labor markets internationally, specific education orientations occurring across cultures, and presented thoughts on the social and spatial forces surrounding rural community viability. Since leaving academia, Dr. Geller has dedicated herself to creating the cultural, infrastructural, and operational conditions required for practicing good data science in the public sector. She lives in Montpelier, VT with her brilliant husband, Alex, their joyful son, Sylvan, and trusty companion, Sir Richard the Lionhearted Dog. Iteration, and the open expectation of failure with view to making something better, together, makes collaboration an everyday activity. It’s …
Digital Services and Customer Experience
Speaker Spotlight Q&A: Julia Wong, IT Accessibility Compliance Officer, Massachusetts Executive Office of Health and Human Services
For nearly 20 years, Julia Wong has been instrumental in addressing accessibility issues within the Commonwealth of Massachusetts through her knowledge of general accessibility standards and compliance, Section 508 of the Rehabilitation Act, WCAG2 standards, as well as testing and remediation of various forms of electronic mediums. She has contributed to the accessibility standards for the Commonwealth by co-authoring the original state standards and the Executive Office of Health and Human Services (EOHHS) Secretariat Accessibility Policy. In her current role as the EOHHS Accessibility Compliance Officer, she ensures that EOHHS agencies are creating website content and developing applications that are …
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