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Cyber Security and Risk Management
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IT Modernization and Cloud
Digital Transformation: Fixing the How, Accelerating the What
In this International Keynote session, we hear insights from Mike Hill, Chief Digital Information Officer, UK Cabinet on enabling and transforming the Cabinet Office using digital transformation.
Digital Services and Customer Experience
Exploring the Intricacies of Digital Transformation
In this GovTalk session, we hear insights from Bianca Jordaan, Chief Digital & Information Officer, Department of Planning & Environment, Angela Donohoe, CIO, Department of Enterprise, Trade & Investment and Peter Jones, Public Sector Lead, Gitlab on best methodologies, most impactful tools & platforms and mapping next steps in digital/cx trajectory.
General
Mastering a More Seamless Operation
In this GovTalk panel discussion we hear from Government leaders on how to power collaboration and sync the whole organisation. Our leaders map the friction points and align investment to what will create the most value as well as assess technology and process requirements to best enhance public service culture.
Digital Services and Customer Experience
The People Piece - Building Capability in Digital Professions
In this Fireside Chat session, we hear from Jody Grima, Chief People Officer, Department of Customer Service and Chris Lamb, Deputy Commissioner, NSW Public Service Commission on building capability in the digital profession. The Government leaders discuss key practical requirements to progress a successful skills agenda and how to create enthusiastic employees through understanding and meeting desires.
Digital Services and Customer Experience
Transforming Frontline Public Service and CX
In this Fireside Chat, SMDR Rohan Smith, Australian Federal Police and Ken MacDonald, Public Sector Lead, ANZ, Smart Communications, discuss how to transform frontline public service and customer experience through digital innovation.
Digital Services and Customer Experience
Delivery of the Next Phase of Citizen Services
In this Gov Talks session, we hear from Dan Bowes, Executive Director, Customer Service - Taxes and Grants, Revenue NSW, Melinda Smith, Chief Service Delivery Officer, ATO, and Francois Rizk, Head Public Sector, Newgen Software on exploring new requirements, challenges and opportunities for the delivery of the next phase of citizen services.
Digital Services and Customer Experience
Ministerial Address: Delivering Future-Focused & Citizen-Centric Services Together
In this Ministerial Address we hear from the Hon. Jihad Dib, Minister for Customer Service and Digital Government to begin and set the tone for the day.
IT Modernization and Cloud
How Innovative Platforms Can Drive Productivity & Agility
In this Partner Perspective session, Richard Davies, Director Digital Transformation, OutSystems and Domenic Richiera, Senior Director Business Systems, ACT Revenue Office, discuss the right platforms for agility, product and focus and how to drive efficiency and re-usability benefits in small teams. As well, the leaders discuss how to improve security posture and achieve cost benefits with a shared security model.
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