Learn
Upskill
Connect
Attend
Solve
Join Become a member

Insights

Access quality content from global government thought leaders

Reset



IT Modernization and Cloud

Providing an Equitable Approach to Digital Connectivity & Accessibility in QLD

Innovate QLD
In this Government Keynote session, we hear from Michael Dart, Executive GM - Customer, Energy Queensland on the background and reach of Energy Queensland and the transformation of digital and customer experience in Queensland. Our esteemed government executive dives further into how Energy Queensland has undergone transformation with new digital programs and more importantly how to make sure those programs build trust with citizens as well as employees.
Providing an Equitable Approach to Digital Connectivity & Accessibility in QLD
Australia 7 Nov 2023
On Demand
Members-only
Save Heather Dailey Author avatar
IT Modernization and Cloud

Ministerial Address: The Hon. Mark Bailey

Innovate QLD
In this Ministerial Address, The Hon. Mark Bailey, Minister for Transport & Main Roads & Minister for Digital Services explains how Queensland is improving its services and their goals to make Queensland premium digital experience by the Olympics in 2032 and beyond. Our esteemed Minister further describes what is needed to achieve the goals for Queensland in transformation including Improving digital infrastructure, future investments and improving digital skills with a new workforce strategy.
Ministerial Address: The Hon. Mark Bailey
Australia 7 Nov 2023
On Demand
Members-only
Save Heather Dailey Author avatar
IT Modernization and Cloud

The Possibilities of AI in Enhancing your Citizen Experiences

Innovate QLD
In this Partner Perspective session, we hear from Greg Crowl, VP, Sales Engineering, Kofax, on how AI and process automation can streamline government operations. We learn how machine learning, natural language processing and generative AI can boost the efficiency of agency processes.
The Possibilities of AI in Enhancing your Citizen Experiences
Australia 7 Nov 2023
On Demand
Members-only
Save Heather Dailey Author avatar
IT Modernization and Cloud

The Future of Innovation in Queensland Government: Opportunities for 2023 & Beyond

Innovate QLD
In this GovTalk Panel discussion, our experts weigh in on the future of innovation for the Queensland government. Our speakers answer questions and reveal their vision for Queensland and how their departments are contributing and transforming government. Dr. Paul Mathieson, GM coLab Growth Hub, discusses his focus on people and developing capabilities as well as developing global partnerships, Andrew Harris, Executive Director Business & Corporate Services, Office of Industrial Relations discusses new IT systems that will be implemented and the importance of staff experience when rolling out new systems, Yas Grigaliunas, Chief Circular Entrepreneur, Circular Australia, explains the concept of …
The Future of Innovation in Queensland Government: Opportunities for 2023 & Beyond
Australia 7 Nov 2023
On Demand
Members-only
Save Heather Dailey Author avatar
IT Modernization and Cloud

Navigating the Evolving Realm of Human Centricity: The Key to Creating a World-Class Citizen Experience

Innovate QLD 2023
In this GovTalk Panel session, we hear from our government leaders on projections in the next 12-24 in the development of human-centric services. Our experts discuss the importance of trust, personal experiences and how to properly implement and use generative AI to solve problems. Furthermore, our leaders discuss how to bridge the gap between citizens who are digitally educated and those who are not when introducing these new technologies and how conversations around digital transformation differs depending on the Australian states. Hear insights from Max Jamwal-Girdler, Acting Director, Customer Research & Insights, Department of Transport & Main Roads, Kevin Davies, …
Navigating the Evolving Realm of Human Centricity: The Key to Creating a World-Class Citizen Experience
Australia 7 Nov 2023
On Demand
Members-only
Save Heather Dailey Author avatar
IT Modernization and Cloud

How Can Our Government Gain Citizen Trust?

Innovate QLD
In this Partner session we hear from Andrew Garner, Oceania Government Digital & Technology Lead, EY, on the major barrier for technology to drive Queensland forward - citizens' confidence and trust in government services. Our leader dives into the benefits of digital identity but even more important is to make sure all Australians have access to and understand these services and how to use them, which will further enhance trust in government. He shows us the 5-Point Framework which will help deliver the confidence in citizens' trust and deliver the digital potential of public sector services.
How Can Our Government Gain Citizen Trust?
Australia 7 Nov 2023
On Demand
Members-only
Save Heather Dailey Author avatar
IT Modernization and Cloud

Providing a Seamless Citizen Experience with Transport's Digital License Expansion

Innovate QLD
In this Government Keynote session, we hear insights from Michelle Haywood, Executive Director (Digital License Program), Translink Division, Department of Transport & Main Roads, on the transition to digital driver's licenses. Our government leader takes us through the history of licenses to the preparation for the digital license roll-out with customer testing and feedback to design the app. Our government leader explains the features of the app and license in the digital space and describes its high-level security features.
Providing a Seamless Citizen Experience with Transport's Digital License Expansion
Australia 7 Nov 2023
On Demand
Members-only
Save Heather Dailey Author avatar
Workforce, Skills and Capability

Preparing Organizations for the Future of Work

Roadshow 2023: HR and Future of Work
Nathalie Kachulis, Director General, Strategic Business Integration Directorate from The Canada Revenue Agency discusses how HR can support business leaders in preparing for the impacts of trends and change drivers on the work, workflow, workforce and workplace
Preparing Organizations for the Future of Work
Canada 11 Oct 2023
On Demand
Members-only
Save Madeson Darcy Author avatar

Recommendations

The Domino Effect in Ontario's ER Wait Times: A Systemic Challenge
Industry Trends 19 Sep 2024
Let's Chat: Ensuring Citizen Data Privacy and Building Trust
Interviews 19 Sep 2024
Industry briefing: What's ahead for NZFY2025
Industry Trends 9 Sep 2024
Presenting Your Information Technology Project: Best Practices for Buy In
On Demand 6 Nov 2024
Inclusive Government Services – Finally Tangible Progress!
Industry Trends 8 Oct 2024