Heather Dailey's Insights
Industry Trends

Delivering seamless migrations and a future-ready platform
The story of how the Department for Business and Trade tackled the complex challenge of building a new platform while seamlessly migrating 41 critical services off GOV.UK PaaS under tight …

19 May 2025

Industry Trends

Public Sector Podcast: Moving Forward - An Update on NextGen Pay and HR for the Government of Canada
Explore the deep-rooted cultural and systemic challenges plaguing HR and pay in the Government of Canada - and what it’s going to take to fix them.

19 May 2025
Case Studies

Case Study: Accelerating Digital Capability and CX in Government services - Driving Innovation, Trust, and Efficiency
How the DHS is expanding enterprise-wide solutions, leveraging AI, and continuing to improve internal capability to support inclusive, client-focused public services.

12 May 2025
Industry Trends

Public Sector Podcast: Ohio's Local Government: Challenges and Opportunities in Innovation and Technology
Learn the value of matching technology solutions to community priorities, encouraging open dialogue, and earning public confidence by delivering clear, accessible, and people-focused digital services.

5 May 2025
Case Studies

Case Study: Creating a Robust Capability Framework that Evolves in Step with QBCC’s Objectives to Meet Industry Needs
Discover how the Queensland Building Construction Commission (QBCC) is delivering on its revamped approach to digital service delivery and improved customer experience.

28 Apr 2025
Industry Trends

Lessons from Pennsylvania's Generative AI Pilot with Chat GPT
Explore the findings from the ChatGPT Enterprise pilot and how it was leveraged to assess the role of generative AI in boosting efficiency and effectiveness across public sector operations.

23 Apr 2025
Industry Trends

Public Sector Podcast: The 2025 Cyber Security Landscape in SA - Navigating the Year Ahead
A look at the increasing sophistication of cyber threats, the impact of geopolitical instability, and the need for collective resilience across government, industry, and community.

14 Apr 2025