NSW Department of Customer Service Digital Licensing Case Study: Realising $40m+ Benefits with CGI and AMANDA

The New South Wales Government, Department of Customer Service is pioneering digital licensing services within Australia for residents, businesses, and internal staff. Funded by its Digital Restart Fund (DRF), New South Wales established the Licensing Program to move licensing online to simplify applying for, renewing, and evidencing licenses across the state. However, to modernise, New South Wales (NSW) understood that it could not rely on its existing, outdated systems and selected Granicus’ AMANDA software to provide the core digitisation platform to underpin its broader e.Regulation strategy.

This case study explores the business problem the NSW DCS was trying to solve, the solution CGI and AMANDA supplied and the $40M + benefits realised.