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People & Culture

Leader Personality and Performance Differences in the Public Versus Private Sector

This white paper summarises research that aimed to contribute insights into this area by examining similarities and differences in the personality and multi-rater performance of executives and managers within the Australian public and private sectors.

Leader Personality and Performance Differences in the Public Versus Private Sector

Innovation Shows

From Surviving to Thriving: A Global Outlook on the Priorities, Processes and Perspectives Shaping the Future Public Sector

By analysing global government trends, collected from over 6,000 government professionals across Australia, New Zealand, the United States and Canada, this report identifies common areas of concern and success, promoting knowledge exchange and fostering international collaboration in an effort to help build the thriving, citizen-centric governments of tomorrow.

From Surviving to Thriving: A Global Outlook on the Priorities, Processes and Perspectives Shaping the Future Public Sector

Smart Cities & Mobility

Tapping into Technology Solutions to Automate and Streamline: How the City of Calgary is Adopting Technology to Advance as a Smart City

Operational Excellence Roadshow 2023

Municipalities across the world aim to provide the best services they can to their residents, and most of them do this with limited resources but with great passion and drive. Across Canada, like across most countries, each municipality wants to ensure that are well equipped with the latest technologies, and that they have the opportunities to continually improve. This is as true at the City of Calgary as it is anywhere.

Tapping into Technology Solutions to Automate and Streamline: How the City of Calgary is Adopting Technology to Advance as a Smart City

Digital Government & CX

Keeping Pace to Meet Citizen Expectations – Operating Faster and More Accurate in Service Delivery

Operational Excellence Roadshow 2023

Every government or government service agency, whether they are municipal, provincial or federal, needs to think about the services they provide, how they provide them, and why. To a large extent, these are the basic principles of being a service provider.

Keeping Pace to Meet Citizen Expectations – Operating Faster and More Accurate in Service Delivery

Operational & Process Excellence

The Pursuit of Operational Excellence: People, Automation and Technology

Operational Excellence Roadshow 2023

The pursuit of excellence is very likely the goal, or at least one of the top two or three goals of any service organisation. Most businesses, government agencies and service providers wish to be the best that they can be in their chosen field, and want to pursue their efforts in the most efficient and effective ways. Read this exclusive report to explore first hand findings from over 250 OpEx leaders from across Australia and New Zealand, as well as case studies, tips and lessons learned.

The Pursuit of Operational Excellence: People, Automation and Technology

Innovation Shows

Publishing to Public Sector Network Insights

If you have a great story tell, compelling findings to share or knowledge and lessons learned to offer, then publish your insights on Public Sector Network’s global platform.

Publishing to Public Sector Network Insights

Education & Future of Learning

Exploring the Intricacies: Navigating the Realm of OpEx at the NSW Department of Education

Operational Excellence Roadshow 2023

The goal of every government agency is to deliver their services in the most efficient and effective way possible. The NSW Department of Education is focussed on three areas: service excellence, experiential or operational excellence, and digital excellence. Many agencies focus just on customer experience, which is essential, but to really achieve operational excellence, all three elements are necessary.

Exploring the Intricacies: Navigating the Realm of OpEx at the NSW Department of Education

Operational & Process Excellence

Underpinning a new era of citizen demand – trying to mend a broken system

Operational Excellence Roadshow 2023

Healthcare in Australia and elsewhere, is about creating better health outcomes for patients. There are many elements to the system, and many operators, and whilst each of them has their own specialty functions, together the system is supposed to operate cohesively and with the primary purpose always at the fore. But does it operate that way? The truth is that whilst some elements work very well, others tend to let the team down. There are however solutions or ideas in place to change and improve the less well functioning elements of the system.

Underpinning a new era of citizen demand – trying to mend a broken system

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