Communities
Communities
Toggle communities dropdown
All Communities
General Discussion
Cyber Security & Risk Management
Data & Analytics
Digital Government & CX
Education & Future of Learning
Health & Human Services
Local Government & Communities
National Security & Public Safety
Operational & Process Excellence
People & Culture
Smart Cities & Mobility
Technology & Transformation
Events
Upcoming Events
Past Event Highlights
Event Management Services
Sponsorship
Academy
Overview
Courses
Insights
Marketplace
Join now
Login
Menu
Learn
Upskill
Connect
Attend
Solve
Join
Become a member
Insights
Access quality content from global government thought leaders
Search text
Members-only
Public
Reset
Most Recent
Most Popular
Content Type
---------
Fundamentals
Industry Trends
Interviews
Benchmark
Case Studies
Deep Dive
Guides
On Demand
Whitepapers & Reports
Region
Select region...
Australia
Canada
New Zealand
United Kingdom
United States
Communities
Cyber Security & Risk Management
Data & Analytics
Digital Government & CX
Education & Future of Learning
General
Health & Human Services
Local Government & Communities
National Security & Public Safety
Operational & Process Excellence
People & Culture
Smart Cities & Mobility
Technology & Transformation
Digital Government & CX
6 Public Sector Trends Ramping Up Service Delivery in 2024
In a digital age where convenience is king, governments are stepping up to the challenge, revolutionizing service delivery to meet the needs of a rapidly evolving society. So let’s dive into the 6 biggest digital government service design trends, plus we'll see how global government innovation leaders are already harnessing these trends to drive superior citizen outcomes.
Operational & Process Excellence
Partner Content
How can Enterprise Service Management Unify the Flow of Work For ALL and ANY Teams?
Innovate SA
Forrester recently named Atlassian's Jira Service Management a Leader in The Forrester Wave™ for Enterprise Service Management (ESM). As we know, service management teams today encompass beyond just IT help desk – for both internal and external facing support – and we have seen an increase in all teams employing the processes and platforms that are typical of an IT help desk. Here at Area9, we’ve been working with Legal, Procurement, Contract Management and HR Teams to configure Jira Service Management (JSM) to help them deliver exceptional service to all of their stakeholders. How does JSM exactly do that?
Operational & Process Excellence
Can We Skirt Around the Budget Issue When It Comes to Innovation?
In the face of budget constraints, government professionals still have an opportunity to drive innovation and meet mounting citizen expectations. Rather than allowing limited resources to dampen ambitions, strategic approaches can be embraced to overcome these challenges.
Digital Government & CX
Partner Content
Australia's Public Sector Being Reshaped by Digital Transformation
The implementation of new technologies and digital tools is reshaping Australia’s public sector, with new research showing 85% of government workers surveyed had recently experienced a digital initiative being implemented within their department or agency.
Technology & Transformation
Transforming Service Delivery for Canadians
Public Sector Innovation Show - Federal - Canada
In this Ministerial Address, Minister Terry Beech, Minister of Citizen's Services shares his priorities: Dental - code for benefits (security, pension plan, employment insurance) Digital - the need to move to digital first, integrating AI Customer service - consolidating and integrating the customer experience, share information across departments, focus on communication, customisation Our esteemed speaker continues to highlight that we need an upskilled public service in order to be a technically strong public service and remain future-ready.
Technology & Transformation
Automation to Save the Day: Unlocking Efficiency and Advancing Culture
Overcoming tighter budgets, expanding workloads, increased regulatory requirements, rising data security concerns and growing citizen expectations involves maximising current and future workforces, as well as embracing technologies to drive digital transformation. Emerging as a solution is automation. Read on to discover how.
Digital Government & CX
Partner Content
Break Down the Barriers to Digital Transformation With Low-Code
“Low-code platforms enable rapid delivery of business applications with a minimum of hand-coding and minimal upfront investment in setup, training, and deployment.”
Local Government & Communities
Alignment, Cost & Engagement: The Benefits of Project Management
Through a four-pronged approach the City of Edmonton successfully realigned Project Management functions to deliver wide-spread business value. Nisreen Hussain shares the City's story in this week's episode of the Public Sector Podcast.
«
First
‹
Previous
1
2
3
4
5
…
Next
›
Last
»
Recommendations
Defending Data: The Power of Autonomous Protection
On Demand
15 Apr 2024
Can Governments Reverse the Damage to Citizens' Post-Pandemic Loss of Trust?
Industry Trends
28 Mar 2024
Data Satellite System for Observability and Navigation of Data in Digital Government Ecosystems
Industry Trends
29 Jan 2024
Western Australia's Unique Cyber Challenges
Industry Trends
25 Jan 2024
Australia's Public Healthcare and Human Services: Past, Present and Future
Industry Trends
1 Feb 2024