AI Medical Scribes in Primary Care Report

This research report examines Al scribes’ role in Australian general practice, exploring real-world experiences and the potential to reshape both the clinician and consumer experience.

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Julia Suh 3 December 2024

The integration of artificial intelligence in healthcare continues to evolve, bringing a range of transformative technologies to clinical settings across Australia. Among these, Al medical scribes are gaining traction, promising to alleviate administrative burdens on general practitioners (GPs) while enhancing documentation accuracy.

This research report examines Al scribes’ role in Australian general practice, exploring real-world experiences and the potential to reshape both the clinician and consumer experience.

The authors of this report, Dr Meg Tonkin and Nicole Jess bring together their shared expertise in human-centred innovation and strategic design with individual expertise in social robotics and clinical healthcare to delve into how Al scribes might redefine traditional healthcare interactions.

This report aims to be an essential read for healthcare leaders, policymakers, and clinicians seeking to understand the real-world application, potential challenges, and initial benefits of Al in primary care. Readers will gain a foundational understanding of the impact of Al scribe use on health appointments, highlighting its role in shaping the future of consumer-centred healthcare.

Communities
Digital Services and Customer Experience
Regions
Australia Australia

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Julia Suh Principal Consultant, Tobias

About our partner

Tobias

Tobias is a Strategic Design Consultancy that leverages human-centred methodologies to drive positive change. We specialise in:STRATEGIC INSIGHT AND FORESIGHTGood strategy is built on empathy and understanding, for the problem at hand and for the people touched by it. We translate findings and well-informed foresight into actionable strategy.FUTURE WAYS OF WORKINGAn organisation is only ever as future ready as its people are. We provide training in Human-Centred Design as a way to increase creativity and innovation, foster authentic leadership and instil psychological safety.INNOVATION FOR THRIVING FUTURESWe help established organisations, start-ups and scale-ups envision thriving futures, establish alignment, and create value propositions and roadmaps so that they can adapt, innovate and grow.HUMAN CENTRED DIGITAL TRANSFORMATIONRapidly evolving technology has a profound effect on the way people and organisations interact. We optimise the user experience across the entire user journey – considering all touchpoints, processes, protocols, policies, and technologies, to deliver an exceptional experience.BETTER GOVERNMENTConstant economic, technology and societal changes mean governments need to adapt and respond. We support government decision‑making with robust evidence and evaluation approaches, with people at the heart.CONNECTED HEALTHFragmented healthcare system is costly and complex to navigate. We connect people and the systems to transform delivery and receiving of health and healthcare.PEOPLE CENTRED FINANCEResponsible financial services are delivered with people’s interests and needs in mind. We back the principles of the Clean Money Movement. We support those with the belief that responsible financial services will shape a better society and planet.SOCIAL CHANGEHumans are diverse and complex. We design programs and systems to create a future where everyone belongs, particularly for times when they experience vulnerability.

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