Our esteemed speaker delves further into his priorities for:
- Dental - code for benefits (security, pension plan, employment insurance)
- Digital - the need to move to digital first, integrating AI
- Customer service - consolidating and integrating the customer experience, share information across departments, focus on communication, customisation
Our esteemed speaker continues to highlight that we need an upskilled public service in order to be a technically strong public service and remain future-ready.
Recommendations
The Public Sector Podcast: From IM/IT Reform to Citizen-Centric Government: The Journey to Connected Services BC
Powering the Global Public Sector Community
Beyond legacy: The human and structural risks slowing modernisation in government and regulated industries
The Public Sector Podcast: Government Response to Data Breaches: Privacy Lessons Learned and Best Practices
