Aaron Jaffery, Chief Product Officer and Architect for Benefits Delivery Modernization Programme, from Service Canada emphasizes the importance of understanding citizens' needs through direct community engagement to deliver effective government services. By involving citizens in designing and testing new services, the government ensures accessibility and inclusivity. Aaron highlights the potential of emerging technologies like generative AI and quantum computing while stressing the importance of maintaining citizens' trust. Collaboration across public and private sectors is key, with partnerships built on trust and shared goals to improve service delivery and achieve equity for all Canadians.
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