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Public Sector Network's Insights
Data & Analytics
Spotlight Interview: Data Management & Analytics Roadshow 2022
The general trend we are seeing in the industry is toward the integration of multiple different concepts and technologies to create an accurate picture of the entirety of an organisation's data landscape. Two prominent examples are the data fabric and data mesh architectures. In both cases, there is an emphasis on automation around metadata management, where metadata is viewed as “fuel” for AI-driven decision-making around automated data ops. As Data Fabric matures, we see that metadata management will require big updates on the conceptual level. To properly employ AI to drive data management tasks, metadata management solutions will have to …
Cyber Security & Risk Management
Spotlight: Tap into Graph Technologies with Neo4j
We’re seeing very strong demand for knowledge graphs which are essentially an interconnected dataset enriched with meaning, and primed for complex decision making As complex data volumes grow, the types and composition of problems become very varied - an issue government departments and agencies (and the private sector) continue to grapple with. But we have the answer in the form of knowledge graphs that present new ways to use data to drive citizen outcomes. A graph data platform can efficiently model complex networks of entities and their interrelationships, and uncover patterns that are difficult to detect using traditional representations - …
People & Culture
Strategic Workplace Wellness
The importance of looking after employee’s mental health The wellbeing of employees, and particularly their mental health, has been put into the spotlight since the beginning of the pandemic. In fact, since many offices closed and remote work became the norm for some, it has become such a big issue that governments at all levels are investing millions of dollars to ensure that employees are looked after, whilst effects of lockdowns and workplace restrictions might take years to be fully realised. The focus is largely on managers – though available for all – because “a Deloitte survey found that 97% …
Cyber Security & Risk Management
NDIA's Tips on sharing a Relatable Cyber Story
In an increasingly volatile cyber landscape, one of the biggest challenges facing security leaders is communicating risk and raising cyber awareness across an organisation. In order to increase resilience and maintain good cyber hygiene, it is necessary to convey the need for cyber securi…
Local Government & Communities
Local Government & Municipalities Executive Sessions 2021
In a post-COVID world, most councils are working on a recovery strategy to survive, revive and thrive, with digital transformation at its core. Achieving whole-of-council digital transformation is a key challenge, as it is more than just technology implementation.
Operational & Process Excellence
Reimagining Business Processes to Enable the Evolving Government
“The concept of eInvoicing is actually the digital exchange of invoice information between a buyer’s and a supplier’s accounting systems, with the eInvoice automatically showing up as a bill to be paid in the accounting software. This removes the need for manual data entry, making the whole process faster, more efficient, more accurate, and more secure.” While eInvoicing has been around for a while, there are two main drivers for the current push towards greater adoption of the practice. The first is to “create an open market that enables all businesses, especially small and medium enterprises, to participate in digital …
Local Government & Communities
Using Technology to meet your Customer Needs
“To improve our customer service, we needed to make the customer experience frictionless and take the unnecessary contact out of the journey, we needed to understand our touchpoints, we needed to deliver 24/7 self-service solutions, we needed to have an unrelenting focus on continuous improvement and to embrace digital transformation, and we need to automate absolutely everything.” Jeffrey Griffith, Deputy General Manager, Devonport City Council Being on the front foot meant that Devonport looked at all their processes and decided to digitise. In terms of the touchpoints at Devonport council, “we have our reception, social media, telephone, email, and our …
Local Government & Communities
Procurement and Contract Management for Councils
A transformative process was required because a number of challenges and opportunities were identified with regards to procurement and contract management. Previously, purchasing was done from a “tactical rather than a strategic framework.” Also, although there are commercial expectations, these are hard to enforce given that there are “very rigid government policies, acts and legislations as well as probity requirements.” There are also increasing “community expectations which can drive decision making, and the definition of value means different things to different branches,” especially for minority groups. At the same time, the council is committed to being sustainable and innovative, “so …
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