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Operational & Process Excellence
Workplace Wellbeing & Experience in a Post-Pandemic World
2020 has gotten a lot of hate. Instead of bashing the year that was some more (although it probably deserves it), I’m here to focus on something positive that 2020 bought us – an accelerated focus on workplace wellbeing & employee experience. For maybe the first time in human history we’re seeing positive developments in terms of how we work. Flexibility, mental health and overall human experience are being put ahead of mere output. Earlier this month we held the Workplace Wellbeing & Employee Experience virtual event, which was attended by almost 200 APS professionals. We surveyed our attendees to …
Operational & Process Excellence
Digitally Transforming Corporate Services
Digital transformation and improvement for businesses and public sector organisations is a necessary part of modern operations. This has especially become true since the start of the pandemic, given the number of employees forced to working remotely. This paper examines the digital transformation processes of three very different organisations from different jurisdictions, and follows their journeys before and during the pandemic, as well as their future goals and challenges. The lessons they have learned have made them more resilient, and the ramifications will be around for years to come.
Operational & Process Excellence
Improving Contract & Supplier Management
The procurement industry has been greatly affected by COVID-19 and will continue to feel the aftershocks for a long time. It is a crucial industry that provides critical services, and it is also an industry that is innovative and adaptive. This paper follows the journeys of three public sector institutions from three jurisdictions as they navigated the pandemic. Each dealt with the crisis differently and each discovered that the crisis left them wanting, but maintaining good relationships and working with suppliers to get through the crisis served each of them well, and provides lessons to others.
Operational & Process Excellence
The Biggest Corporate Service Priorities for 2021
Contract Management | Continuous Improvement | Automation At the recent Digitally Transforming Corporate Services virtual event these were named the three biggest priority areas for Government Corporate Service professionals as we move into 2021.
Operational & Process Excellence
Digitising Government Corporate Services: Overcoming Challenges
Shared service transformation – been there, done that? Well then, what’s next? We’ve put together a little slideshow to discuss how you can further mature shared services with emerging digital tools. What opportunities exist in a shared services 2.0 world, and what challenges stand in your way in a unique government environment.
Operational & Process Excellence
Building Procurement Resiliency: Three Experts Weigh In
Nothing quite like a global pandemic to force us reassess processes, hey? In the procurement and supply chain space – which was hit hard in the early days of the pandemic – 2020 was undoubtedly a turbulent year, shining a light on SRM processes, overall resiliency and forcing a reassessment of contract and supplier relationship management processes which for years operated under a ‘set and forget’ approach. With procurement professionals at all tiers of government now understanding the need to reassess contract management processes and build resiliency, we’ve rounded up some top tips from local and international procurement experts to …
Operational & Process Excellence
Supplier Relationship Management: Reworking SRM to Navigate Covid-19 Supply Chain Challenges
In part one of the Contract and Supplier Management in the Age of Covid-19 blog series we took a look at what successful contract management looked like and explored why a reworking, or indeed an implementation of supplier relationship management frameworks was integral to navigating procurement challenges for the remainder of 2020, as well as into the future. Essentially organisations don’t tend to invest in the life cycle of a contract – you invest in the procurement and once you’ve got a supplier in place, we expect them to get on and not cause any problems. While this ‘muddling’ along …
Operational & Process Excellence
Public Sector Supply Chains of Tomorrow 2020
Some supply chains can be volatile and many have been affected by both technology and COVID-19. In the public sector, where public funds are used for procurement, supply chains ought to be ethical and transparent and there are global and national standards for this. The industry began to modernise and adapt before the start of the pandemic, but COVID-19 provided opportunities and challenges to further adapt. For example, the global procurement of personal protective equipment (PPE) required a re-think of procurement processes and procedures. This paper incorporates the procurement expertise and experiences of two NSW public sector agencies and one …
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