Some supply chains can be volatile and many have been affected by both technology and COVID-19. In the public sector, where public funds are used for procurement, supply chains ought to be ethical and transparent and there are global and national standards for this.
The industry began to modernise and adapt before the start of the pandemic, but COVID-19 provided opportunities and challenges to further adapt. For example, the global procurement of personal protective equipment (PPE) required a re-think of procurement processes and procedures.
This paper incorporates the procurement expertise and experiences of two NSW public sector agencies and one American public sector agency who were all confronted with similar issues at the same time. The lessons that they learned from their experiences before the pandemic and since, are useful to anyone concerned with technology and efficiencies
