Let's Chat: Modern Workforce Practices

Hear about what kinds of modern workforce practices are strengthening innovation in the public sector from Jocelyn Baker, Acting Commissioner and Deputy Minister, Public Service Commission from Government of Manitoba

Powering Digital Simplicity to Meet Next Gen Citizen Expectations

A comprehensive exploration of digital transformation strategies for public sector service delivery, focusing on AI, automation, and citizen engagement.

Is Government Optimising One of Its Best Service Design Partners – Its Citizens?

What is the best way for governments to achieve a customer-centric approach in order to enhance user experiences and engagement? Listen to their citizens, of course.

Delivering Simple and Intuitive Services to Build Public Trust and Confidence in Government

At the core of it all, the citizen wants simplicity, security and accessibility. But simple can be very complicated to achieve, and often overwhelmed amongst a mass of noise, constantly shifting dynamics and seemingly endless competing priorities. However, when done right, bringing it back to basics can form a virtuous cycle - more trust leads to more engagement, more data, improved performance, and the cycle continues.