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Digital Services and Customer Experience
Harnessing the power of innovation to deliver better government services in BC
Building a Stronger British Columbia for EveryoneThe pandemic as a catalyst for changeThe goal of any government – be it federal or provincial – is to look after its citizens and to provide them with the services they require. This is certainly the goal of the Government of British Columbia, and th…
IT Modernization and Cloud
Driving innovation and transformation in the Ontario public sector
Making services accessible to all usersThe majority of citizens don’t care to differentiate between the various tiers of government; they simply want their government agencies to provide them with the services they require when they need them. It is therefore the responsibility of all government or…
IT Modernization and Cloud
Connecting Albertans via the Provincial Broadband Strategy
Stephen Bull, the Senior Assistant Deputy Minister and Corporate Chief Information Officer at Service Alberta discusses connecting Albertans via the provincial broadband strategy
Cyber Security and Risk Management
Internal Cyber Security Threats
A report by the respected Ponemon Institute in 2022 stated that ‘insider threats have increased in both frequency and cost over the past two years. Credential thefts, for example, have almost doubled in number since 2020’.[5] An article commenting on the report says that the overall number of incidents went up by 44% in just two years, whilst the cost to impacted organizations went up from US$11.45 million in 2020 to an average of US$15.4 million in 2022, which is a 34% increase. Moreover, the average number of days it took to contain an incident in 2022 was 85 days, …
Data, Analytics and AI
Building the Next Phase of Government Service Maturity - Innovate Australia 2023
In this panel session, a panel of government leaders and executives discuss the skills, risks and CX and EX requirements needed to advance innovation and encourage transformation. Featuring insights from Susan Calvert, Tom Rogers and Matthew Hay.
IT Modernization and Cloud
Turbo-Charging the Technology Agenda – Unpacking the Successes and Lessons Learnt - Innovate Australia 2023
In this panel session a line up of government leaders discuss strategies to turbo-charge the tech agenda by sharing their successes and lessons learned. Featuring insights from: Michelle Graham, Dan Cooke and Michael Rowell.
Digital Services and Customer Experience
The Transformation Trajectory: Fixing the How, Accelerating the What - Innovate Australia 2023
In this keynote presentation Mike Hill, Chief Digital Information Officer with the UK Cabinet discusses how to enhance the transformation trajectory by fixing the how ie. adding purpose to transformation, and accelerating the what ie. your strategy.
IT Modernization and Cloud
Dissecting Common Tech Challenges - Innovate Australia 2023
In this discussion our panel of government technology leaders dissect common technology challenges and share their top tips for gaining an advantage with the technology you already have. Featuring insights from Sarah Polhill, Michael Schwager and Gerald Cadden.
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