Learn
Upskill
Connect
Attend
Solve
Join Become a member

Insights

Access quality content from global government thought leaders

Clear

Public Sector Network's Insights

ON DEMAND
Pioneering Product Innovation & Collaboration for Public Good

Pioneering Product Innovation & Collaboration for Public Good

In this Partner Perspective session, Victoria McGloin, Head of Technology, Government & Public Sector, Thoughtworks AU & NZ and David John, National Products & Program Delivery, NSW Department of Customer Service discuss NSW Government's implementation of the Digital Birth Certificate which will streamline customers' information across trusted parties and how collaboration within government enables products people want to use and new trusted customer experiences.

Heather Dailey Digital Services and Customer Experience
1 Aug 2023
Flag of Australia
ON DEMAND
Digital Solutions for Improving Patient Care Access

Digital Solutions for Improving Patient Care Access

In this Government Keynote session, we hear insights from Matthew Daly, Deputy Secretary, Patient Experience & System Performance, NSW Health on how to drive process innovation, how to drive efficient and effective care for patients, and he assesses emerging technologies to help deliver your vision.

Heather Dailey General
1 Aug 2023
Flag of Australia
ON DEMAND
What is Digital Government Without Citizen Trust?

What is Digital Government Without Citizen Trust?

In this Partner Perspective session, Andrew Garner, EY Oceania Government Digital & Technology Lead, EY discusses the important of gaining and maintaining citizen trust in the digital world - how to make citizens feel safe to share data and insights on digital identity.

Heather Dailey Digital Services and Customer Experience
31 Jul 2023
Flag of Australia
ON DEMAND
The Transformation Trajectory: The Next Realm of Opportunity

The Transformation Trajectory: The Next Realm of Opportunity

In this GovTalk session, we hear insights from esteemed Government leaders on what "Next-Gen" public service looks like, sense-checking the latest tools, technology, requirements and strategies to accelerate advancement in NSW Government. Hear wisdom from Rebecca Fox, Dr. Kate Harrington and Shane Hamilton.

Heather Dailey Digital Services and Customer Experience
31 Jul 2023
Flag of Australia
ON DEMAND
How Innovative Platforms Can Drive Productivity & Agility

How Innovative Platforms Can Drive Productivity & Agility

In this Partner Perspective session, Richard Davies, Director Digital Transformation, OutSystems and Domenic Richiera, Senior Director Business Systems, ACT Revenue Office, discuss the right platforms for agility, product and focus and how to drive efficiency and re-usability benefits in small teams. As well, the leaders discuss how to improve security posture and achieve cost benefits with a shared security model.

Heather Dailey IT Modernization and Cloud
31 Jul 2023
Flag of Australia
ON DEMAND
Ministerial Address: Delivering Future-Focused & Citizen-Centric Services Together

Ministerial Address: Delivering Future-Focused & Citizen-Centric Services Together

In this Ministerial Address we hear from the Hon. Jihad Dib, Minister for Customer Service and Digital Government to begin and set the tone for the day.

Heather Dailey Digital Services and Customer Experience
31 Jul 2023
Flag of Australia
ON DEMAND
Delivery of the Next Phase of Citizen Services

Delivery of the Next Phase of Citizen Services

In this Gov Talks session, we hear from Dan Bowes, Executive Director, Customer Service - Taxes and Grants, Revenue NSW, Melinda Smith, Chief Service Delivery Officer, ATO, and Francois Rizk, Head Public Sector, Newgen Software on exploring new requirements, challenges and opportunities for the delivery of the next phase of citizen services.

Heather Dailey Digital Services and Customer Experience
31 Jul 2023
Flag of Australia
ON DEMAND
Transforming Frontline Public Service and CX

Transforming Frontline Public Service and CX

​In this Fireside Chat, SMDR Rohan Smith, Australian Federal Police and Ken MacDonald, Public Sector Lead, ANZ, Smart Communications, discuss how to transform frontline public service and customer experience through digital innovation.

Heather Dailey Digital Services and Customer Experience
31 Jul 2023
Flag of Australia
Help your peers

Share what you've learned with fellow public servants

Share knowledge
Support the community
Get started

Recommendations

Speaker Spotlight: Q&A with the CIO of Virginia Department of Corrections
Speaker Spotlight: Q&A with the CIO of Virginia Department of Corrections
INTERVIEWS 30 Jan 2026
Revolutionizing Community Health: Building a Smarter, Connected Healthcare Future for Colorado
Revolutionizing Community Health: Building a Smarter, Connected Healthcare Future for Colorado
ON DEMAND 19 Feb 2026
Beyond legacy: The human and structural risks slowing modernisation in government and regulated industries
Beyond legacy: The human and structural risks slowing modernisation in government and regulated industries
INDUSTRY TRENDS 17 Feb 2026
Data-Driven Corrections: Turning Operational Data into Actionable Insights
Data-Driven Corrections: Turning Operational Data into Actionable Insights
CASE STUDIES 2 Apr 2026
Beyond legacy: The human and structural risks slowing modernisation in government and regulated industries
Beyond legacy: The human and structural risks slowing modernisation in government and regulated industries
INDUSTRY TRENDS 17 Feb 2026