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Digital Services and Customer Experience
Improving Citizen Experience by Leveraging Digital Technology and Transformation
In our modern world, all industries have or should be embracing the technologies of the digital age. Some have done so in overt and very public ways by changing their entire processes from purely face-to-face experiences, to virtual or hybrid experiences. One example comes from Main Roads Western Australia. In 2021 Main Roads was chosen by the ATO to be part of a pilot program focusing on electronic or eInvoicing.
Data, Analytics and AI
Revolutionising Data Governance, Information Management & Data Strategy in Government
Most organisations, whether they are in the public or private sector, usually see the concept of governance as a necessary evil. They know they need to have good policies and procedures in place, but creating the policies and maintaining them is not something that most organisations are excited about. The key however is to “reimagine it, making it different and relevant to each organisation in its own way.”
General
Future-Focused Investments to Support a Sustainable Future
A country the size of Australia, with cities and towns across a wide landscape, has tremendous infrastructure, but to continue to thrive, it constantly requires new projects or upgrades to existing ones. To ensure that Australia has the infrastructure it needs for today and for the future, “we take a holistic approach to assessment that looks beyond the economic impact.” That is the only way that Australia can have “a sustainable future” with the infrastructure that it needs.
Data, Analytics and AI
Blog: Unveiling a New Era of Public Service in the APS
Where Public Sector Meets to Pioneer ProgressWhat has been achieved over the last couple of years is nothing short of revolutionary – and an incredible effort from the Australian public sector on behalf of citizens. With the momentous acceleration and shift in demands finally slowing to a managea…
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How to Drive Successful Transformation - Insights from Three Canadian Local Government Leaders
Local Government Roadshow Canada
In this article three Canadian government leaders share their strategies for driving successful digital transformation.
General
4 Critical Pillars of Operational Excellence Success
Discover the four critical pillars of operational excellence success and how these, combined with a cohesive vision can help the APS achieve more with less in a challenging global economy.
Workforce, Skills and Capability
Employee Experience: How to Build an Empowered and Future Ready Workforce
Check out our newest HR & Future of Work infographic, featuring findings from over 300 Australian and New Zealand based HR professionals and learn more about why a prioritisation of the employee experience is crucial to building an empowered and future ready workforce.
General
Evolving Healthcare Analytics for a Thriving Digital-Health Ecosystem
Through first-hand case studies from three Australian Healthcare providers discover how evolving healthcare analytics are breaking down siloes, optimising care outcomes and creating a thriving healthcare ecosystem.
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