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CASE STUDIES
Case Study: Creating a Robust Capability Framework that Evolves in Step with QBCC’s Objectives to Meet Industry Needs

Case Study: Creating a Robust Capability Framework that Evolves in Step with QBCC’s Objectives to Meet Industry Needs

Discover how the Queensland Building Construction Commission (QBCC) is delivering on its revamped approach to digital service delivery and improved customer experience.

Heather Dailey Digital Services and Customer Experience
28 Apr 2025
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CASE STUDIES
IT Modernization in Government: How California is Building a Future-Ready Infrastructure

IT Modernization in Government: How California is Building a Future-Ready Infrastructure

California government IT leaders discussed modernizing infrastructure through cloud, AI, and workforce development while balancing innovation with security and citizen needs at a recent panel.

Madeson Darcy IT Modernization and Cloud
17 Apr 2025
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CASE STUDIES GOLD PARTNER CONTENT
Creating a digital experience that supports changing needs

Creating a digital experience that supports changing needs

Co-designed in collaboration with Dementia Australia, the new digital ecosystem creates an empowering and supportive experience for people impacted by dementia.

Alana Toohey Digital Services and Customer Experience
Liquid logo
14 Apr 2025
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CASE STUDIES GOLD PARTNER CONTENT
Building organisational capacity for innovation

Building organisational capacity for innovation

Queensland Government commissioned a series of innovation sprints to develop innovative strategic thinking capability across the organisation. This case study shares practical insights and learnings to help others thinking about …

Alana Toohey Digital Services and Customer Experience
Liquid logo
14 Apr 2025
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CASE STUDIES
Case Study: Building a Statewide AI Strategy in South Carolina

Case Study: Building a Statewide AI Strategy in South Carolina

How to build an AI framework that is adaptive, transparent, and aligned with public values.

Heather Dailey Data, Analytics and AI
10 Apr 2025
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CASE STUDIES
Case Study: The Intelligent Automation Transformation that Saved Alberta Health Services 200 Years of Work

Case Study: The Intelligent Automation Transformation that Saved Alberta Health Services 200 Years of Work

How automation succeeded in saving time and transforming operations for the AHS

Heather Dailey IT Modernization and Cloud
31 Mar 2025
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CASE STUDIES
Case Study: Utilising the Voice of the Customer to Prioritise Digital Initiatives at Shared Health Manitoba

Case Study: Utilising the Voice of the Customer to Prioritise Digital Initiatives at Shared Health Manitoba

Learn how Shared Health Manitoba aims to create a more connected and efficient healthcare system by strengthening digital infrastructure.

Heather Dailey Digital Services and Customer Experience
19 Mar 2025
Flag of Canada
CASE STUDIES
Case Study: WA Department of Health’s Synthetic Data Innovation Project

Case Study: WA Department of Health’s Synthetic Data Innovation Project

Learn about the state's bold new approach to overcoming the traditional challenges of health data usage.

Heather Dailey Data, Analytics and AI
18 Mar 2025
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