End to End Improvements within Local Government
It was clear that there was need to improve the lives of the residents of the area, and to bring them up to modern times, but until 2017 that was not a priority of the council. Things changed in 2017 because of the arrival of Diane Hood as CEO, but also because “there were a lot of issues that were immediately obvious for all to see.” One of those issues, which reverberated throughout the whole community, was that there were KPIs and plans, but “just no measurements, very slow progress and often no outcomes.” Within the office of the council, …