Overcoming the Talent Challenge with DE&I on the Public Sector Podcast

Tracy Jones-Grant, Managing Director, Diversity & Inclusion at Halifax Regional Municipality chats to us about how to make equity, diversity and inclusion a part of your organisational transformation.

The Power of Clear Success Metrics in Innovation Project Management

As part of Spring2 Innovation’s Deeper Clarity method, we delve into the indispensable importance and multivarious benefits of establishing clear success metrics at the onset of a business innovation or …

Navigating the Path to a Modern Australian Public Service: An Insight into APS Reform Efforts and Future Strategies

Ahead of the Innovate Australia Showcase we spoke to Dr Rachel Bacon, Deputy Commissioner at the APSC, to discuss the intricacies of APS reform efforts and the future outlook for …

Diversity in Technology: A View from the Top

What does it take to land a leadership role in technology? Achieving smooth success is already a feat riddled with tests for any individual, but some face a distinctly unique set of challenges. This panel will focus on diverse leaders in technology who are navigating this challenge, and their paths to getting there.

Can Governments Reverse the Damage to Citizens' Post-Pandemic Loss of Trust?

Globally trust in government is at all-time lows, but by acknowledging that there is in fact an issue, government can begin reframing the narrative. It is clear that public trust is crucial for government as it forms the foundation of a healthy democratic society. Trust in government fosters social cohesion, stability, and effective governance. So read on to discover the approach to regain citizen trust with two essential elements.

Championing Change through Corporate Social Responsibility

Companies throughout the world have prioritised Corporate Social Responsibility (CSR) in recent years, aiming to make a good impact on society and the environment. B Corp accreditation, a globally recognised …

6 Public Sector Trends Ramping Up Service Delivery in 2024

In a digital age where convenience is king, governments are stepping up to the challenge, revolutionizing service delivery to meet the needs of a rapidly evolving society. So let’s dive into the 6 biggest digital government service design trends, plus we'll see how global government innovation leaders are already harnessing these trends to drive superior citizen outcomes.

How can Enterprise Service Management Unify the Flow of Work For ALL and ANY Teams?

Forrester recently named Atlassian's Jira Service Management a Leader in The Forrester Wave™ for Enterprise Service Management (ESM). As we know, service management teams today encompass beyond just IT help desk – for both internal and external facing support – and we have seen an increase in all teams employing the processes and platforms that are typical of an IT help desk. Here at Area9, we’ve been working with Legal, Procurement, Contract Management and HR Teams to configure Jira Service Management (JSM) to help them deliver exceptional service to all of their stakeholders. How does JSM exactly do that?