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Cyber Security and Risk Management
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Cyber Security and Risk Management
The Brave New World of Cyber Security Leadership: Navigating Digital Identity, Privacy and Data Governance
Seven Challenges and Opportunities for New Zealand's Security LeadersGovernments worldwide have embraced technology to streamline services, enhance citizen engagement, and improve administrative efficiency. Aotearoa has long benefited from our remoteness and small population in terms of the relativ…
Digital Services and Customer Experience
Digitisation in the public sector: a focus on the customer experience
To try to be as customer centric as possible, many organisations these days are digitising their services. Whilst this is appropriate in most cases, it is important to first identify the underlying reasons for the digitisation, and to properly prepare for it, both in terms of creating the right culture for staff and also for customers. Ultimately, the goal of digitisation, much like the goal of any service organisation in general, is to serve the customer in the most efficient and effective way, so any technology or other process needs to be embedded and needs to be in place for …
General
Publishing to Public Sector Network Insights
If you have a great success story, compelling findings, or insightful knowledge and lessons learned - Public Sector Network's Insights Library is the place to share them!
Digital Services and Customer Experience
Partner Content
Unlocking our National Data Assets with the ONDC's DATA Scheme
Phil O'Connor, Technical Advisor at the Office of the National Data Commissioner shares his insights on the Office of the National Data Commissioner DATA Scheme discusses how Australia can unlock our national data assets.
Data, Analytics and AI
Supporting Seamless Access to the Services New Zealanders Want and Need
Every business function in the public service has undergone significant transformation in recent years, however, the key focus for New Zealand agencies has been making the right investment in emerging technologies to improve and update digital services. To gain fresh insights into best practices in digital transformation as well as a unique opportunity to gain benefits from exchanging cross-departmental insights, join us at Innovate New Zealand 2023.
IT Modernization and Cloud
Marshalling Technology Trends for the benefit of Virginia
Government Innovation Virginia 2024
In this keynote session Bob Osmond, Chief Information Officer at the Virginia IT Agency (VITA) shares his insight on how government can harness emerging technology trends for the benefit of citizens.
Digital Services and Customer Experience
Improving Citizen Experience Through Technology
Government Innovation Virginia 2024
A panel of government leaders come together to address how to identify what tools and technologies will support your goals, how to embed tech with minimal disruption to BAU and best practices for creating information technology services that boost customer and employee experiences.
IT Modernization and Cloud
Achieving Public Safety with Information Technology
Government Innovation Virginia 2024
The Virginia Department of Correction is in the business of helping people be better. The Information Technology Unit is focused on delivering first-class technology services to enable our staff, inmates, and supervisees to achieve the goal of long-term public safety. Zacc Allen, Chief Information Officer at the Virginia Department of Corrections discusses in more detail.
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