Learn
Upskill
Connect
Attend
Solve
Join Become a member

Insights

Access quality content from global government thought leaders

Reset



Digital Services and Customer Experience

The Human Impact of Digital Transformation

2024 Government Innovation California
The Los Angeles County’s Public Defender’s Office shares how their digital transformation story impacted people’s lives, and how you can reframe the transformation conversation within your organization.
The Human Impact of Digital Transformation
United States 15 Apr 2024
On Demand
Members-only
Save Heather Dailey Author avatar
Cyber Security and Risk Management

Building Your Cybersecurity Strategy Around AI

2024 Government Innovation California
Join Victor Tham, Chief Technology Officer, OpenText Enterprise Cybersecurity as he highlights the importance of cybersecurity when using AI.
Building Your Cybersecurity Strategy Around AI
United States 15 Apr 2024
On Demand
Members-only
Save Heather Dailey Author avatar
IT Modernization and Cloud

California’s Technology Strategy: What Is on the Horizon

2024 Government Innovation California
Hear how California approaches its digital services and how the Department of Technology has implemented that approach.
California’s Technology Strategy: What Is on the Horizon
United States 14 Apr 2024
On Demand
Public
Save Heather Dailey Author avatar
Digital Services and Customer Experience
Partner Content

The Power of Clear Success Metrics in Innovation Project Management

As part of Spring2 Innovation’s Deeper Clarity method, we delve into the indispensable importance and multivarious benefits of establishing clear success metrics at the onset of a business innovation or …
The Power of Clear Success Metrics in Innovation Project Management
Canada 12 Apr 2024
Industry Trends
Public
Save Fernanda Correa Author avatar
IT Modernization and Cloud

Let's Chat: Unified Technology Platforms & Digital Transformation

Public Sector Innovation Show Alberta
At our Public Sector Innovation Show Alberta 2023, we caught up with Owen Cook, Director Regulatory Transformation, from Environment and Protected Areas – Regulatory Assurance Division
Let's Chat: Unified Technology Platforms & Digital Transformation
Canada 10 Apr 2024
Interviews
Public
Save Kelly Zheng Author avatar
Digital Services and Customer Experience

Maintaining the Human Element in Digital Government

How can government build and maintain citizen confidence as we move towards automation and self-service? Daniel Ramos, GM Digital Identity at the ACCC discusses the five elements of success in …
Maintaining the Human Element in Digital Government
Australia 8 Apr 2024
Interviews
Public
Save Nouha Elmasri Author avatar
Workforce, Skills and Capability

Navigating the Path to a Modern Australian Public Service: An Insight into APS Reform Efforts and Future Strategies

Innovate Australia
Ahead of the Innovate Australia Showcase we spoke to Dr Rachel Bacon, Deputy Commissioner at the APSC, to discuss the intricacies of APS reform efforts and the future outlook for …
Navigating the Path to a Modern Australian Public Service: An Insight into APS Reform Efforts and Future Strategies
Australia 6 Apr 2024
Interviews
Public
Save Nouha Elmasri Author avatar
Digital Services and Customer Experience

Is Government Optimising One of Its Best Service Design Partners – Its Citizens?

Digital Government & CX Roadshow 2024
What is the best way for governments to achieve a customer-centric approach in order to enhance user experiences and engagement? Listen to their citizens, of course.
Is Government Optimising One of Its Best Service Design Partners – Its Citizens?
Australia 4 Apr 2024
Industry Trends
Public
Save Heather Dailey Author avatar

Recommendations

The Domino Effect in Ontario's ER Wait Times: A Systemic Challenge
Industry Trends 19 Sep 2024
State of the New Zealand Innovation System: How Government, Industry & Academia Connect Innovation
Whitepapers & Reports 18 Sep 2024
Optimizing Digital and Physical Infrastructure in Planning Care for the Future
On Demand 30 Oct 2024
AI, Accessibility & Adobe: the A List
On Demand 7 Nov 2024
Building Future-Ready Governments: Transformational Lessons Learned from a Global Shock
Whitepapers & Reports 31 Oct 2024