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Public Sector Network's Insights
Cyber Security and Risk Management
Innovative Solutions to combat Cyber-Attacks
Cyber-attacks are becoming more prevalent and the attackers are becoming more brazen and creative. Combatting these attacks requires innovative solutions like endpoint security and protection. This paper brings together the perspectives of three cybersecurity professionals, with a focus on security protection, security deployment and security awareness. The lessons from these perspectives will assist in ensuring that the right protections are in place, and that data is as secureas it can be.
General
Highlights Future Policing- Canada
The OIG therefore has a critical role to play. It works to ensure “that all of our officers and employees act with honesty, dignity and respect toward the public.” This is underpinned by two principles or aphorisms: One is based on an ancient Roman saying of “who will watch the watchers, or in a more modern parlance, who will police the police?” By the nature of their work, the police have the “authority to deprive someone of their freedom or possibly their life.” But they are not above the law and thus “we’ve created some oversight so they can do …
General
Transforming the Way You Use Data in Your Smart City
Being a smart city these days is not just about digitisation; it is about using data to inform the technology and the decision-making within a city. It is about becoming a data-driven smart city. This paper brings together smart city decision-makers from three different jurisdictions. They each share an appreciation of data and how to use it to ensure that their citizens continue to benefit from the opportunities that smart cities represent.
Workforce, Skills and Capability
The Future of Learning and Development
Learning is a fundamental building block of life, whilst the learning and development (L&D) division is often a fundamental part of any large scale or public sector institution. Many of these divisions though lack foresight or strategic vision. This paper brings together the viewpoints of L&D experts from large public sector institutions. Some suggest new ways for tackling various aspects of L&D, whilst others focus on specific areas within learning to further develop and enhance success. They come from different perspectives but each expert is looking towards a future where L&D and other traits are regularly updated for the betterment …
Digital Services and Customer Experience
How to Improve Child Support Enforcement Programs with Limited Funding
This detailed infographic illustrates how the ability to directly and quickly communicate with clients is imperative and explains how a centralized customer communications management platform can enable Child Support Enforcement to increase their performance with limited finances.
Digital Services and Customer Experience
Effective Communications to Constituents Relying on Social Safety Net Programs
As the need for social services is impacted by Covid-19, the need to send special notices is increasing exponentially. Notices about Medicaid renewals, SNAP Interim reports, approval notifications, requests for information, etc. has increased to include special notices about emergency SNAP, allotment changes, interview process changes, and more. This can be very confusing to constituents and will likely generate an increase in phone calls. Quadient Inspire allows agencies to communicate with constituents in the way that is easiest for them. With dynamically created custom notices that are delivered across multiple communication channels (SMS, email and others), agencies can increase reach …
Workforce, Skills and Capability
HR & Analytics in the Public Sector
People are the backbone of any organisation, and HR branches are often complex because of the issues they need to deal with. Analytics tools are often useful when dealing with people and forecasting future trends in HR. This paper brings together the perspectives of three workforce analysts who use analytics as part of their HR toolkits to better deal with their current workforce and to predict future capabilities. The lessons from these perspectives can assist anyone who deals with people or large departments.
Data, Analytics and AI
AI in the Public Sector
The amount of data being produced is constantly increasing, particularly in the public sector, and technology is constantly improving. As such, artificial intelligence (AI), with data at its core, is making its way into the public sector in order to drive efficiencies. This paper focuses on the data and AI journeys of three data experts from three different institutions. All three agree that AI is creating efficiency and is a viable and popular solution for certain problems, but it needs to be used appropriately and for the right reasons.
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