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Benji Crooks's Insights

INTERVIEWS
Modernising IR Plans – Getting to First Response Faster

Modernising IR Plans – Getting to First Response Faster

Carsten Boeving (Cenitex) shares how treating incident response as a practised muscle, defining crown jewels, and tightening early-warning triggers helps teams declare incidents faster, communicate clearly, and strengthen resilience across …

Benji Crooks Cyber Security and Risk Management
28 Jan 2026
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INTERVIEWS
Effective Crisis Communication

Effective Crisis Communication

Phillip Wagner (Principal Cyber Security Specialist, Leadership & Cyber Educator, CISO) explains how public sector teams build effective crisis communications, define critical information requirements, prevent misinformation, and deliver clear, timely …

Benji Crooks Cyber Security and Risk Management
28 Jan 2026
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INTERVIEWS
Business Process Mapping for the Public Sector

Business Process Mapping for the Public Sector

Mustafa Ghulam (Business Process Mapping) shows public sector teams how to map processes, uncover inefficiencies, and streamline workflows. He covers practical techniques and improvement methods that support transparency, compliance, and …

Benji Crooks Digital Services and Customer Experience
22 Jan 2026
Global
INTERVIEWS
Customer Journey Mapping for the Public Sector

Customer Journey Mapping for the Public Sector

Peter Saunders (Customer Journey Mapping) shows public sector teams how to map end-to-end experiences, uncover pain points, and prioritise improvements, using clear roles and simple artefacts to align stakeholders and …

Benji Crooks Digital Services and Customer Experience
22 Jan 2026
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INTERVIEWS
From Innovation Track to Real Impact, Karen Abey on Digital Transformation in Hobart

From Innovation Track to Real Impact, Karen Abey on Digital Transformation in Hobart

Ahead of Local Government Focus Day, Karen Abey from the City of Hobart shares practical lessons from the Bloomberg Harvard City Leadership Initiative, from innovation tools that improved services to …

Benji Crooks Workforce, Skills and Capability
19 Jan 2026
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INTERVIEWS
Artificial Intelligence (AI) Policy Development

Artificial Intelligence (AI) Policy Development

Phillip Wagner (Principal Cyber Security Specialist, Leadership & Cyber Educator, CISO) explains why public sector AI adoption needs practical policy and governance, how to define approval and assessment roles, and …

Benji Crooks Data, Analytics and AI
16 Jan 2026
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INTERVIEWS
AI, Emerging Technologies, and Digital Transformation: Opportunities and Challenges

AI, Emerging Technologies, and Digital Transformation: Opportunities and Challenges

Derek Madden (Moorabool Shire Council) explains where AI is delivering practical value in local government, why councils start with high-volume, data-ready work, and how trust frameworks and staff training build …

Benji Crooks Data, Analytics and AI
15 Jan 2026
Flag of Australia
INDUSTRY TRENDS
Driving Citizen-Centric Transformation Across Australia’s Public Sector

Driving Citizen-Centric Transformation Across Australia’s Public Sector

Insights from Nexon Asia Pacific CTO, Mike Woods.

Benji Crooks General
9 Dec 2025
Flag of Australia

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