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Kelly Zheng's Insights
Local Government & Communities
Tapping into Lessons Learned from COVID-19 to Better Prevent, Prepare and Proactively Manage at the Local Level
The COVID-19 pandemic was something that no country, government or agency was truly prepared for. Whilst most government departments and municipalities spend significant time planning for disasters and have contingencies for all manner of scenarios, the pandemic was more significant and comprehensive than anyone imagined. The Calgary Emergency Management Agency (CEMA) was set up to plan for disasters and to create appropriate plans and mitigation strategies, but Michael Luchia, the Acting Deputy Chief of CEMA, says that the pandemic has not been a normal disaster, so whilst some of the plans worked as intended, others didn’t.
Smart Cities & Mobility
A Holistic Approach to Municipal Innovation
Innovation has become the buzzword of the current era, as the world slowly emerges from the pandemic. But some institutions have been innovating, creating and working with new technologies to develop imaginative solutions for many years. City councils are often at the forefront of such advances, and one municipality in Canada that is leading the way is the City of Edmonton in the province of Alberta. Catherine Sparks, the Director of Service Design at the City of Edmonton, says that in many ways, we are really a leader in the smart city space and other areas, and they are keen …
Operational & Process Excellence
Revamping the Roadmap to a Smarter and Resilient Shared Service Model
Government services are made up of different departments and agencies all working towards a common cause. Many of the institutions often feel siloed and independent, yet as Paul Glover, the President of Shared Services Canada says, any service that you interact with in the federal government, if it's digital in some way, then Shared Services Canada (SSC) has something to do with it. They make government services run and in the process, link many of the departments and agencies. We essentially provide IT and technology-based services to all federal departments and agencies. This includes networks, hardware and software. The individual …
Smart Cities & Mobility
Ensuring Investments in Smart Infrastructure Deliver Maximum Value to Citizens
The pace of technology in our modern world means that organizations at all levels and in all sectors constantly need to move forward or they will be left behind. This is particularly true in the public sector and at the municipal government level. It is often said that municipal governments are closest to the people, but in order for that to be all the more accurate, municipal governments need to embrace the technological advancements that so many of their citizens are engaged in daily. Many of them do that and do it very well. But in a broad sense it …
National Security & Public Safety
Building Capacity and Mobilizing Technologies to Foster Community Safety, Well-Being and Inclusivity
Ensuring the safety of citizens The safety of every city is of paramount importance, and this is particularly the case when it comes to looking after the most vulnerable. Emergency services like police and ambulance do what they can, but sometimes they are stretched and don’t have the capacity to a…
Smart Cities & Mobility
Building a Sustainable and Resilient Future through Smart City Planning at the Town of Bridgewater
Roadshow 2023: Smart Cities - Canada
Most people, irrespective of where they live, want their lives to be enhanced by all of the technologies that are available, yet it is often the smaller and more regional places that seem to get overlooked. The Town of Bridgewater, on the south shore of Nova Scotia, was determined to not be left behind. Leon de Vreede, the Sustainability Planner within the Community Development Department of Town of Bridgewater, says that despite their meagre population of 8,600, for a decade or so they have been undertaking innovation related initiatives particularly in the field of energy and climate.
Operational & Process Excellence
Using Centre-Led Approaches to Drive More Value from Corporate Services
The main purpose of a centralized approach is that the “central team directly delivers. There is a standardized strategy with central management of spending, data and information.” This could mean that it could become “very hierarchical, inefficient and costly, with a lack of flexibility and agility.” This could make it hard to “meet the needs of unique business units.” In a decentralized approach, “it is almost the opposite. It’s easier to meet the need of unique business units and results in faster decision-making” but at the same time, there is a “lack of corporate policy standards, higher costs and it …
Operational & Process Excellence
Adopting an Enterprise Approach to Shared Services - Benefits, Challenges and Next Steps
In simple terms, the SSC exists so that “no other department needs to think about anything; we just take care of everything.” They are not quite there yet, but essentially “we are a common services provider, and we want to be taken for granted.” In other words, “we aim to enable most of the government’s 45 large departments and agencies to shift to the use of common IT systems.” In total, that means “half a million users across all government departments and agencies.” They best way to the achieve this for the SSC is through the use on an enterprise …
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