An Intelligent APS: Smart, Productive, and Connected.
Share your case studies and collaborate with peers to ethically guide AI, integrate citizen feedback into policy, and lead cross-agency efforts for streamlined, inclusive government services.
Discover best practices for implementing predictive analytics, ensuring data security, and the leading AI projects that drive efficiency and optimise service delivery.
Explore ways to improve digital service accessibility, enhance user-centered design, and engage citizens through inclusive and interactive platforms.
Define your strategy for modernisation to achieve agility, resilience and innovation.
Senator the Hon Katy Gallagher
Minister for Finance, Minister for Women, Minister for the Public Service, Minister for Government Services
Lucy Poole
Deputy Chief Executive Officer, Strategy, Planning and Performance, Digital Transformation Agency
Chris Fechner
Chief Executive Officer, Digital Transformation Agency
Jonathon Thorpe
Chief Customer Officer, Services Australia
Michael Boots
Enterprise Technologist, Pure Storage
Cindy Dickson
Regional Vice President - Federal Public Sector, Salesforce
For executives in Digital Services, Customer Experience, and Service Design. Explore how to deliver intuitive, inclusive and citizen-centred services through human-centred design, digital tools, responsible AI and automation
This track explores how digital services, CX, and artificial intelligence are reshaping the way government engages. As customer expectations continue to rise, public sector organisations must evolve to provide intuitive, responsive, and inclusive digital experiences. Sessions will highlight leading-edge approaches to designing and delivering human-centred services—enabled by AI, automation, and behavioural insights. Key topics include digital inclusion, ethical AI in service delivery, omni-channel engagement strategies, and the role of emerging technologies in lifting public trust. Case studies from across government will demonstrate how data-informed design and real-time feedback loops are being used to personalise services, reduce friction, and deliver value at scale.
For leaders in Technology, Data, ICT, Architecture and Transformation. Learn how to modernise systems, embed AI, and leverage data to drive smarter, faster and more resilient government operations
This track delves into the integration of technology, data, and AI across the Australian public sector, with a focus on interoperability, data governance, and sustainable digital infrastructure. As digital maturity grows across departments, the ability to align technologies with strategic priorities—while ensuring privacy, transparency, and accountability—is critical. Sessions will explore how effective technology integration is enabling seamless services, improving decision-making and driving operational efficiency. This track will explore frameworks for secure data sharing, ethical AI deployment, AI governance, and inter-agency collaboration - offering a blueprint for scalable, future-ready systems.
For COOs, CFOs, HR, Workforce, Operations and functional leaders. Discover how AI can streamline processes, augment decision-making, and unlock workforce capacity while driving both public sector and economic productivity.
The AI Enhanced Productivity track will explore how AI is transforming the way the Federal Government works—enabling faster decision-making, automating routine tasks, and unlocking new levels of operational efficiency. As workforce expectations shift and resourcing pressures increase, government agencies are turning to AI tools to improve outcomes without compromising quality or accountability. This track will feature real-world examples of how AI is being embedded into workflows—from intelligent document processing and chatbots to predictive analytics and workforce optimisation. Sessions will examine high-impact use cases, productivity gains, and managing change across both technical and non-technical teams. Attendees will gain insights into AI-enabled tools that streamline internal processes, free up staff for higher-value tasks, and foster a culture of continuous improvement.
For CIOs, CTOs, Data Engineers, and AI/ML Specialists. Dive into the architectures, pipelines, and engineering practices needed to scale AI securely, cost-effectively, and with trust across government.
Laying the technical foundations for safe, scalable, and cost-effective AI in government: this track explores the architectures, tools, and engineering practices needed to operationalise AI at scale. We’ll dive into topics such as MLOps and ModelOps for the public sector, modernising infrastructure for AI workloads, and building secure data pipelines that enable generative AI, RAG, and vector search. With a focus on resilience, interoperability, and trust, this stream highlights how government can engineer AI platforms that are future-ready, standards-aligned, and designed to deliver measurable impact across agencies
Gain valuable insights from keynotes, case studies, and expert panels. Leave with practical strategies and knowledge to apply directly to your agency’s digital transformation journey.
Participate in interactive sessions designed to foster collaboration across agencies. Work together on shared challenges, learn best practices, and explore solutions that drive collective impact.
Meet and connect with fellow government leaders, innovators, and industry experts. Build relationships and grow your professional network with peers dedicated to advancing public service.
Becoming a partner at the Government Innovation Showcase Federal offers unique opportunities to connect with decision-makers, showcase innovative solutions, and align with transformative public sector goals. As a partner, you’ll have access to influential government leaders, providing a valuable platform to demonstrate your expertise and contribute to critical conversations on public sector modernisation.
With a focus on the state’s specific needs, partnership enables you to collaborate directly with key players, co-develop solutions for the state’s challenges, and reinforce your commitment to advancing government services in impactful ways.
