Change Management and Project Execution Archives - Public Sector Network

Getting things done in Government: Applying the tools of Deliverology® to achieve real-world impact – Perth

Getting things done in Government: Applying the tools of Deliverology® to achieve real-world impact

PRINCE2® 7th Edition Practitioner Course

PRINCE2® 7th Edition Foundations Course

Customer Journey Mapping for the Public Sector

Change Management for Digital Transformation

CompTIA Project+ Certification Course

Project Management Excellence Course

A Toolkit for Effective Public Policy

Business Process Mapping for the Public Sector

Business Process Mapping for the Public Sector

Mastering Communication in Multicultural Communities

Mastering Communication in Multicultural Communities

Data Governance Banner

Business Process Mapping for the Public Sector

Customer Journey Mapping for the Public Sector

Training Overview Step into your customers’ shoes to create seamless interactions and drive meaningful connections In the current landscape of government agencies investing in modernisation and transformation, understanding users and embracing customer-centricity is paramount. Surveys reveal citizens’ desire for responsive governments, with 81% expecting swift resolution in a single interaction. Speed, simplicity, convenience, and transparency […]

Strategy & Transformation Essentials

Training Overview Equip yourself with a toolkit of best practice techniques for a more holistic perspective on designing and delivering sustainable business improvements. For emerging public sector leaders, balancing strategic thinking with daily operations can be challenging. This practical course offers simple ways to seamlessly integrate strategic thinking into your everyday approach, providing hands-on skills […]

Business Process Mapping for the Public Sector

Training Overview Get started on your process transformation journey In the current climate of heightened scrutiny over public sector budgets and spending quality, plus the imperative to cut costs, Business Process Mapping emerges as a powerful tool for government agencies. Business Process Mapping is a structured approach that provides organisations with a clear view of […]

Change Management for Innovation

Training Overview Optimize Adoption, Address Resistance and Drive Innovation In today’s dynamic technological landscape, merely initiating a digital transformation isn’t enough. A staggering 70% of these initiatives don’t achieve their objectives, with misalignment across departments, poor communication, and resistance from employees forming significant roadblocks. Leading digital transformations, especially in the public sector, requires not just […]

Service Blueprinting for Public Sector

Training Overview Develop a shared vision, identify priorities and deliver seamless services As the public sector strives to deliver seamless and personalised omnichannel services, it must also grapple with the increasing complexity of service delivery. From diverse stakeholders, growing demand for seamlessness, digital accessibility and equity amongst a host of other factors. In this ever-evolving […]