Online Training

ANZ: Business Process Mapping for the Public Sector

Get Started on Your Process Transformation Journey

Tuesday, 7 May 2024

9:00 AM to 4:30 PM AEST

Next intake: Tuesday, 7 May 2024 | 9:00 AM to 4:30 PM AEST


Unravel the intricacies of organisational operations by shedding light on transparency, pinpointing bottlenecks, and ensuring compliance, laying the groundwork for continuous enhancement. Tailored for public sector champions, this course seamlessly combines dynamic presentations, engaging discussions, and practical activities to equip you with the tools to streamline operations and attain organisational excellence.

Seize this opportunity to acquire actionable insights, hone essential techniques, and develop your strategy for streamlined processes, consistency, and transparency in the ever-evolving landscape of the public sector. Prepare to elevate your skills and revolutionise your approach to public sector processes!

Who Should Attend?

This course is designed for Specialists, Officers, Analysts:
Business Analyst Technical Analysts
Project Officers Service Management
Process Improvement Continuous Improvement Business Transformation

Learning Outcomes

Establish foundations for process optimisation and build consistency and transparency
Understand when it is appropriate to use BPM and learn about its challenges
Explore the questions to ask before starting BPM
Grasp practical application, including steps, artefacts, activities, and components

Online Training

ANZ: Business Process Mapping for the Public Sector

Session details

  • Boost Efficiency & Cut Costs: Discover how Business Process Mapping (BPM) identifies inefficiencies, bottlenecks, and redundancies, saving time and money.
  • Improve Transparency & Compliance: Gain hands-on skills to map and analyse processes, ensuring they align with regulations and standards, leading to increased clarity and trust.
  • Drive Continuous Improvement: Learn techniques to optimise processes, implement Lean and Six Sigma methodologies, and build an agile government agency.
View course modules

Level: Fundamentals

No previous experience necessary


Get this course using credits with a Premium subscription. Learn more

This course requires 1 credit.

Key Sessions

Business Process Mapping: Definitions and Benefits

• Significance and application of business process mapping and value streams
• Benefits of process mapping for organisations
• Common process mapping techniques and symbols

Setting up for Process Mapping

• Identifying processes ripe for mapping
• Defining process boundaries and scope
• Gathering relevant process information and documentation


Process Mapping Techniques

• Unpacking various process mapping techniques (e.g., flowcharts, swimlane diagrams, value stream mapping)
• Questions to ask before choosing techniques for different process scenarios
• Best practices for creating clear and effective process maps

Mapping a Business Process

• Hands-on exercise: Participants work in groups to map a sample business process using the chosen technique
• Facilitator provides guidance and feedback on the process maps
• Discussion on common challenges and solutions encountered during the exercise

Analysing and Improving Processes

• Analysing process maps to identify bottlenecks, inefficiencies, and areas for improvement
• Exploring Lean and Six Sigma concepts for process optimisation
• Discussing potential process improvements and brainstorming ideas

Implementing Process Improvements

• Strategies for implementing process changes effectively
• Change management principles and stakeholder engagement
• Tracking and measuring the impact of process improvements

Case Studies and Real-World Examples

  • Presentation of case studies showcasing successful process mapping initiatives
  • Discussion on lessons learned and best practices from real-world examples
  • Group Discussion

Meet Your Facilitator

Mustafa Image

Mustafa Ghulam

Transformation and Process Specialist

Imagine a world where your public sector agency hums like a finely tuned machine. Processes flow seamlessly, employees are empowered, and citizens sing your praises. That’s the world Mustafa can help you create.

With 23 years of experience under his belt, Mustafa has tackled process challenges across five countries and all three tiers of government (federal, state, and local). He’s a powerhouse of knowledge and expertise, holding dual certifications in change management and project management, and the coveted title of Lean Six Sigma Master Black Belt from Cardiff University.

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