Online Training
Mastering Communication in Multicultural Communities
How to Connect, Communicate and Build Effective Partnerships with Diverse and Hard-to-Reach North Americans
23 & 30 May 2024
10:00 AM to 2:30 PM EST
Next intake: 23 & 30 May 2024 | 10:00 AM to 2:30 PM EST
Overview
In today’s North America, navigating the complexities of a rich multicultural landscape is crucial for success in any field, especially for government professionals. This training equips you with the knowledge and skills to bridge cultural divides, build trust with diverse communities, and ensure equitable and inclusive service delivery. Through interactive exercises and real-world scenarios, you’ll gain cultural competency, communication skills, and strategies to effectively engage with a rapidly changing population. Join us and build a stronger, more inclusive future for all.
Who Should Attend?
Leads, Managers, Directors, Co-ordinators, Specialists of:Learning Outcomes
Online Training
Mastering Communication in Multicultural Communities
Session details
- Engage effectively with North America’s rich multicultural landscape: Explore the historical and demographic shifts driving increased diversity, and understand the unique needs of Culturally and Linguistically Diverse (CLD) communities.
- Build cultural competence for stronger connections: Develop strategies to overcome communication barriers, navigate cultural differences with empathy, and tailor your approach to resonate with diverse audiences.
- Ensure equitable and inclusive service delivery: Learn how to identify and address the needs of overlooked and marginalized groups, create accessible communication channels, and deliver services that meet the demands of a multicultural society.
Level: Fundamentals
No previous experience necessary
Key Sessions
Understanding the Concept of Culture
- Self-Awareness
- How and why Cultures Differ
- Cross-Cultural Communication
- Defining key Cultural aspects
- Unconscious Bias and the Downside of Generalization & Assumptions
Connecting with Multiculturally Diverse Communities
- Public Sector Communication
- Multiculturalism within the Public Sector
- Discussing and categorizing the key challenges: From language barriers to literacy; assumptions and lack of awareness; professionalism and credibility
Creating a psychologically Safe Environment with diverse communities for healthy and effective engagements
- Characteristics of Healthy Working Relationships
- Building Trust and Confidence with Multicultural community members
- Benefits of Psychological Safety
Breakout Room Activity
- Self-Reflection: Re-evaluating How to Engage with Culturally Diverse Communities
- Summary and Closing Remarks
Public Sector Global Leadership Skills
- The importance of community leaders and strategies to build partnerships
- Negotiation Skills across cultures
- Key factors and nuances to consider
Effective Communication Across Cultures
- Top 10 Intercultural Skills for Effective Communication
- The importance of non-verbal body language across cultures
- Key People Skills Vital for Multicultural Community Engagement
Overcoming Barriers to Effective Communication
- Managing Conflict
- Giving/Receiving Feedback Properly
- The Accountability factor
Breakout Activity
Apply the lesson learned in this session
Meet Your Facilitator
Irma Vartanian
Expertise in Learning & Development, DEIB and Team Management across Cultures
A global citizen based in Montreal, Canada, Irma is more than a trainer; she is a keynote speaker, author, and columnist. Having lived and worked across Europe, North America, and the Middle East, she embodies the principles she teaches. As the President of SIETAR BC in Canada, Irma is deeply involved in intercultural initiatives, serving on several international boards with loyalty, integrity, empathy, and commitment. A true mentor, she volunteers to guide emerging women leaders and entrepreneurs, showcasing her dedication to fostering growth and empowerment in her community.
Register Today
Join this training for professionals working within the Public Sector
Additional discounts are available for group registrations of 10 or more. For group or payment enquiries or custom training solutions, please contact [email protected]
Customised in-house options available for teams
Interested in any of our online trainings?
You can also choose to have them delivered in house. We will work closely with our inspiring session facilitators to tailor the content around the key development areas your team are prioritising, shape the learning outcomes around your core departmental challenges and make the most of your L&D and upskilling budget.
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