Online Training

Mastering Communication in Multicultural Communities

How to Connect, Communicate and Build Effective Partnerships with Diverse and Hard-to-Reach North Americans

23 & 30 May 2024

11:00 AM to 3:30 PM EST

Next intake: 23 & 30 May 2024 | 11:00 AM to 3:30 PM EST


In today’s North America, navigating the complexities of a rich multicultural landscape is crucial for success in any field, especially for government professionals. This training equips you with the knowledge and skills to bridge cultural divides, build trust with diverse communities, and ensure equitable and inclusive service delivery. Through interactive exercises and real-world scenarios, you’ll gain cultural competency, communication skills, and strategies to effectively engage with a rapidly changing population. Join us and build a stronger, more inclusive future for all.

Who Should Attend?

Leads, Managers, Directors, Co-ordinators, Specialists of:
Stakeholder & Multicultural Engagement
Community Outreach External Communications
Community Engagement Digital Communications

Learning Outcomes

Build bridges through compassionate conversation.
Listen deeply to understand, not just respond.
Acknowledge and embrace diverse perspectives.
Cultivate connections that transcend differences.

Online Training

Mastering Communication in Multicultural Communities

Session details

  • Engage effectively with North America’s rich multicultural landscape: Explore the historical and demographic shifts driving increased diversity, and understand the unique needs of Culturally and Linguistically Diverse (CLD) communities.
  • Build cultural competence for stronger connections: Develop strategies to overcome communication barriers, navigate cultural differences with empathy, and tailor your approach to resonate with diverse audiences.
  • Ensure equitable and inclusive service delivery: Learn how to identify and address the needs of overlooked and marginalized groups, create accessible communication channels, and deliver services that meet the demands of a multicultural society.
View course modules

Level: Fundamentals

No previous experience necessary


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This course requires 1 credit.

Key Sessions

Understanding the Concept of Culture

  • Self-Awareness
  • How and why Cultures Differ
  • Cross-Cultural Communication
  • Defining key Cultural aspects
  • Unconscious Bias and the Downside of Generalization & Assumptions

Connecting with Multiculturally Diverse Communities

  • Public Sector Communication
  • Multiculturalism within the Public Sector
  • Discussing and categorizing the key challenges: From language barriers to literacy; assumptions and lack of awareness; professionalism and credibility

Creating a psychologically Safe Environment with diverse communities for healthy and effective engagements

  • Characteristics of Healthy Working Relationships
  • Building Trust and Confidence with Multicultural community members
  • Benefits of Psychological Safety

Breakout Room Activity

  • Self-Reflection: Re-evaluating How to Engage with Culturally Diverse Communities
  • Summary and Closing Remarks

Public Sector Global Leadership Skills

  • The importance of community leaders and strategies to build partnerships
  • Negotiation Skills across cultures
  • Key factors and nuances to consider

Effective Communication Across Cultures

  • Top 10 Intercultural Skills for Effective Communication
  • The importance of non-verbal body language across cultures
  • Key People Skills Vital for Multicultural Community Engagement

Overcoming Barriers to Effective Communication

  • Managing Conflict
  • Giving/Receiving Feedback Properly
  • The Accountability factor

Breakout Activity
Apply the lesson learned in this session

Meet Your Facilitator

Irma Vartanian Image

Irma Vartanian

Expertise in Learning & Development, DEIB and Team Management across Cultures

A global citizen based in Montreal, Canada, Irma is more than a trainer; she is a keynote speaker, author, and columnist. Having lived and worked across Europe, North America, and the Middle East, she embodies the principles she teaches. As the President of SIETAR BC in Canada, Irma is deeply involved in intercultural initiatives, serving on several international boards with loyalty, integrity, empathy, and commitment. A true mentor, she volunteers to guide emerging women leaders and entrepreneurs, showcasing her dedication to fostering growth and empowerment in her community.

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