Business Process Mapping for the Public Sector

21 February 2024 – 9:00 AM – 4:30 PM AEDT | Online

Training Overview

Get started on your process transformation journey

In the current climate of heightened scrutiny over public sector budgets and spending quality, plus the imperative to cut costs, Business Process Mapping emerges as a powerful tool for government agencies.

Business Process Mapping is a structured approach that provides organisations with a clear view of their operations. As an approach that requires nothing more than pen, paper, and time (and space) to think, it is perfect for public servants to identify opportunities for process optimising and increasing efficiency.

The advantages of Business Process Mapping are multifaceted. Firstly, it fosters transparency and clarity, simplifying the comprehension of roles and responsibilities for employees. Secondly, it lays the groundwork for process optimization by pinpointing bottlenecks, redundancies, and inefficiencies. Moreover, it ensures regulatory compliance and risk management, aligning processes with established standards. Furthermore, it encourages uniformity and standardization across the organisation, enhancing overall quality and customer satisfaction. Finally, it acts as a foundation for continuous improvement initiatives like Lean or Six Sigma, making organisations more agile and competitive in the dynamic public sector environment.

Who Should Attend

This course is designed for specialists, officers and analysts in charge of transforming the government, including:

Business and Technical Analysts

Process and Continuous Improvement

Service Management, Business Transformations and Project Officers

Learning Outcomes

Establish foundations for process optimisation and build consistency and transparency

Understand when it is appropriate to use BPM and learn about its challenges

Explore the questions to ask before starting BPM

Grasp practical application, including steps, artefacts, activities, and components

Meet Your Facilitator

Transformation and Process Specialist

Mustafa has 23 years’ experience in five countries across a range of industries. He has uniquely worked in all three tiers of public service (federal, state, and local government). He is a dual-certified change manager, certified project manager and a Lean Six Sigma Master Black Belt from Cardiff University.

Mustafa is passionate about leading system and process improvement using effective change management to improve employee and customer experiences. Mustafa is a known conference speaker and has delivered case studies and panel discussions for 10+ national and international conferences. He is a father of three active kids, likes to spend his spare time with his family and especially loves to travel and explore new cuisines!

Key Sessions

Day 1: Module 1Day 1: Module 2Day 1: Module 3

Process Mapping Fundamentals

  • Business Process Mapping: Definitions and Benefits
    • Business process mapping and value streams: Significance and application
    • Benefits of process mapping for organisations
    • Common process mapping techniques and symbols
  • Setting up for Process Mapping
    • Identifying processes ripe for mapping
    • Defining process boundaries and scope
    • Gathering relevant process information and documentation

Business Process Mapping Techniques

  • Process Mapping Techniques
    • Unpacking various process mapping techniques (e.g., flowcharts, swimlane diagrams, value stream mapping)
    • Questions to ask before choosing technique for different process scenarios
    • Best practices for creating clear and effective process maps
  • Mapping a Business Process
    • Hands-on exercise: Participants work in groups to map a sample business process using the chosen technique
    • Facilitator provides guidance and feedback on the process maps
    • Discussion on common challenges and solutions encountered during the exercise

Process Improvement

  • Analysing and Improving Processes
    • Analysing process maps to identify bottlenecks, inefficiencies, and areas for improvement
    • Exploring Lean and Six Sigma concepts for process optimisation
    • Discussing potential process improvements and brainstorming ideas
  • Implementing Process Improvements
    • Strategies for implementing process changes effectively
    • Change management principles and stakeholder engagement
    • Tracking and measuring the impact of process improvements
  • Case Studies and Real-World Examples
    • Presentation of case studies showcasing successful process mapping initiatives
    • Discussion on lessons learned and best practices from real-world examples


Final Price


per person + GST

Customised in-house options available for teams

Interested in any of our online trainings?

You can also choose to have them delivered in house. We will work closely with our inspiring session facilitators to tailor the content around the key development areas your team are prioritising, shape the learning outcomes around your core departmental challenges and make the most of your L&D and upskilling budget.

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