Online Training
Business Process Mapping for the Public Sector
Get Started on Your Process Transformation Journey
October 8 & 15, 2024
11:00 AM to 4:30 PM EST
Next intake: October 8 & 15, 2024 | 11:00 AM to 4:30 PM EST
Overview
Who Should Attend?
Managers, Specialists, Officers, Analysts, and Coordinators:Learning Outcomes
Online Training
Business Process Mapping for the Public Sector
Session details
- Boost Efficiency & Cut Costs: Discover how Business Process Mapping (BPM) identifies inefficiencies, bottlenecks, and redundancies, saving time and money.
- Improve Transparency & Compliance: Gain hands-on skills to map and analyze processes, ensuring they align with regulations and standards, leading to increased clarity and trust.
- Drive Continuous Improvement: Learn techniques to optimize processes, implement Lean and Six Sigma methodologies, and build an agile government agency.
Level: Fundamentals
No previous experience necessary
Key Sessions
Business Process Mapping: Definitions and Benefits
• Significance and application of business process mapping and value streams
• Benefits of process mapping for organizations
• Common process mapping techniques and symbols
Setting up for Process Mapping
• Identifying processes ripe for mapping
• Defining process boundaries and scope
• Gathering relevant process information and documentation
Process Mapping Techniques
• Unpacking various process mapping techniques (e.g., flowcharts, swimlane diagrams, value stream mapping)
• Questions to ask before choosing techniques for different process scenarios
• Best practices for creating clear and effective process maps
Mapping a Business Process
• Hands-on exercise: Participants work in groups to map a sample business process using the chosen technique
• Facilitator provides guidance and feedback on the process maps
• Discussion on common challenges and solutions encountered during the exercise
Analyzing and Improving Processes
• Analyzing process maps to identify bottlenecks, inefficiencies, and areas for improvement
• Exploring Lean and Six Sigma concepts for process optimization
• Discussing potential process improvements and brainstorming ideas
Implementing Process Improvements
• Strategies for implementing process changes effectively
• Change management principles and stakeholder engagement
• Tracking and measuring the impact of process improvements
- Presentation of case studies showcasing successful process mapping initiatives
- Discussion on lessons learned and best practices from real-world examples
- Group Discussion
- Exploring specialized approaches for process optimization
• Design thinking in process improvement
• Agile methodologies for dynamic processes
• Customized approaches based on industry specifics - Hands-on Application of Specialized Approaches
• Participants engage in applying specialized approaches to a specific business process
• Facilitator provides guidance and feedback on the application
• Discussion on challenges and innovative solutions
Meet Your Facilitator
Michael Tatham
Fortune 500 Global Executive Coach
Michael has collaborated with world-renowned leaders for over 18 years, using his expertise to help them unite their teams to tackle their industry’s most significant obstacles. His diverse clientele has included organizations such as NASA, Walmart, Bank of America, HP, and the US Air Force. Michael has instilled organizational agility and adaptability in his clients by offering a complete set of tools necessary to drive growth in the form of mindset, methodology, and systems.
What sets Michael apart from your traditional coach is his ability to gather cross-functional organizational buy-in swiftly, leading to the development of a competitive operating rhythm that initiates and drives organizational change sustainably.
Beyond his work, Michael balances his passions for flying, boxing, basketball, golf, and technology while being a devoted father to four children.
Register Today
Join this training for professionals working within the Public Sector
Additional discounts are available for group registrations of 10 or more. For group or payment enquiries or custom training solutions, please contact [email protected]
Customised in-house options available for teams
Interested in any of our online trainings?
You can also choose to have them delivered in house. We will work closely with our inspiring session facilitators to tailor the content around the key development areas your team are prioritising, shape the learning outcomes around your core departmental challenges and make the most of your L&D and upskilling budget.
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