Online Training

Business Process Mapping for the Public Sector

Get Started on Your Process Transformation Journey

24 & 31 May 2024

11:00 AM to 4:30 PM EST

Next intake: 24 & 31 May 2024 | 11:00 AM to 4:30 PM EST


Demystify the complexities of organizational operations as we spotlight transparency, identify bottlenecks, and ensure compliance, setting the stage for ongoing improvement. Crafted for public sector heroes, this course blends lively presentations, interactive discussions, and hands-on activities to empower you in streamlining operations and achieving organizational excellence. Don’t miss this chance to gain practical insights, master key techniques, and create your roadmap for streamlined processes, consistency, and transparency in the dynamic world of the public sector. Get ready to level up your skills and transform your approach to public sector processes!

Who Should Attend?

This course is designed for Specialists, Officers, Analysts:
Business Analyst Technical Analysts
Project Officers Service Management
Process Improvement Continuous Improvement Business Transformation

Learning Outcomes

Grasp the importance of transparency, streamlined workflows, and informed decision-making.
Master key techniques and tools for effective business process visualization.
Gain hands-on experience through practical mapping and analysis of processes.
Optimize operations by identifying and eliminating bottlenecks, and implement key metrics for continuous improvement.

Online Training

Business Process Mapping for the Public Sector

Session details

  • Boost Efficiency & Cut Costs: Discover how Business Process Mapping (BPM) identifies inefficiencies, bottlenecks, and redundancies, saving time and money.
  • Improve Transparency & Compliance: Gain hands-on skills to map and analyze processes, ensuring they align with regulations and standards, leading to increased clarity and trust.
  • Drive Continuous Improvement: Learn techniques to optimize processes, implement Lean and Six Sigma methodologies, and build an agile government agency.
View course modules

Level: Fundamentals

No previous experience necessary


Get this course using credits with a Premium subscription. Learn more

This course requires 1 credit.

Key Sessions

Business Process Mapping: Definitions and Benefits

• Significance and application of business process mapping and value streams
• Benefits of process mapping for organizations
• Common process mapping techniques and symbols

Setting up for Process Mapping

• Identifying processes ripe for mapping
• Defining process boundaries and scope
• Gathering relevant process information and documentation


Process Mapping Techniques

• Unpacking various process mapping techniques (e.g., flowcharts, swimlane diagrams, value stream mapping)
• Questions to ask before choosing techniques for different process scenarios
• Best practices for creating clear and effective process maps

Mapping a Business Process

• Hands-on exercise: Participants work in groups to map a sample business process using the chosen technique
• Facilitator provides guidance and feedback on the process maps
• Discussion on common challenges and solutions encountered during the exercise

Analyzing and Improving Processes

• Analyzing process maps to identify bottlenecks, inefficiencies, and areas for improvement
• Exploring Lean and Six Sigma concepts for process optimization
• Discussing potential process improvements and brainstorming ideas

Implementing Process Improvements

• Strategies for implementing process changes effectively
• Change management principles and stakeholder engagement
• Tracking and measuring the impact of process improvements

  • Presentation of case studies showcasing successful process mapping initiatives
  • Discussion on lessons learned and best practices from real-world examples
  • Group Discussion

Meet Your Facilitator

Michael Tatham Image

Michael Tatham

Fortune 500 Global Executive coach

For over 18 years, Michael has been the secret weapon behind the success stories of world-renowned leaders. His magic lies in uniting teams to conquer industry obstacles, with a diverse clientele including giants like NASA, Walmart, Bank of America, HP, and the US Airforce.

Michael’s unique touch goes beyond the traditional coaching realm. He doesn’t just offer tools; he provides a complete growth package – mindset, methodology, and systems. What truly sets him apart is his unparalleled skill in swiftly garnering cross-functional buy-in, crafting a competitive operating rhythm that sparks and sustains organizational change.

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Early Bird 2

Ends 19 Apr


per person + tax $200 saving




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