Innovation is important in any industry, including in the public sector. This was true before the pandemic, but has been further enhanced since the onset of COVID-19. The pandemic has provided challenges but also opportunities, and ones that the public sector should be embracing.
Using new approaches from policy design to service delivery, new technologies, better use of data, all to improve the performance and responsiveness of the public sector is critical if we are to bounce back from the recent challenges we have all faced.
This paper explores three interweaving perspectives from three jurisdictions about innovation, particularly in the area of digital technology in the public sector in a post COVID-19 world. As such, there are tremendous implications and lessons from these innovations across the public sector.
