Case Study: Council Seeks Support for Large Tech-Led Change Program

Council Seeks Support for Large Tech-Led Change Program 

A local government council embarked on a tech-led change program to align their systems, people, and processes with their 2040 Community Vision. They sought the expertise of the Davidson team to minimise risk and ensure the program's success.

Key Takeaways:

1. Alignment to Vision: Aligning systems, people, and processes is crucial for achieving long-term organisational vision and goals.

2. Transformation through Collaboration: Collaboration with employees and stakeholders ensures sustainable change and readiness for new ways of working.

3. Planning is Key: Data-driven analysis and roadmap development enable effective planning and preparation for successful transformation.

Challenge:

The council's executive team aimed to implement a single, integrated Enterprise Resource Planning (ERP) solution while ensuring readiness for the impact across the organisation's systems, people, processes, and culture. They also focused on delivering changes collaboratively with stakeholders and ensuring sustainability. 

Solution:

The Davidson team focused on building an understanding among the council's decision-makers, identifying elements required for successful transformation, the work effort needed, and the level of sponsorship required. They took a data-driven, vendor- and product-agnostic approach, conducting a current state analysis, identifying challenges, pain points, and opportunities, and producing a high-level digital maturity assessment. They also created a roadmap of priority initiatives for the next 180 days and identified ERP readiness requirements and actions.

Outcomes:

A strategy and transformation plan was developed and aligned with the council’s purpose, vision, community/customer value, strategy, and business processes. The plan articulated the case for change, the desired end state, an assessment of maturity and risks, and priorities for an engaged and ERP-ready organization. The council project team members developed skills and experience, enabling them to continue the transformation journey and delivery momentum.

At Davidson, the focus is on long-term partnerships and sustainable outcomes, going the extra mile to achieve lasting results.