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Digital Government & CX
Quebec Research and Innovation Strategy 2017-2022
Government of Quebec 2017 Reference: https://www.quebec.ca/en/government/ministere/economie/publications/2017-2022-quebec-research-innovation-strategy/ The goal of our government is simple. We want to spur modernization among those industries that have long been the backbone of…
Data & Analytics
Australian Intellectual Property Report 2019
IP Australia IP is at the heart of the digital economy, which is enabled by technological progress. By highlighting recent trends in IP activity, this report therefore informs public discussion on innovation and entrepreneurship at large. As well, the addition of a digital report wit…
Digital Government & CX
AIIA Pre-Budget Submission
Australian Information Industry Association 2019 - 2020 Submission to Treasury Fostering the digital skills needed for the future with the right policies, regulatory framework and funding is critical to the economic growth, productivity and sustainability of our Nation. AIIA has fo…
Health & Human Services
ACT Health Plan 2019
ACT Government 2019 Reference: https://www1.health.gov.au/internet/main/publishing.nsf/Content/act-health-plan.htm The ACT Health Plan will significantly strengthen the ACT’s health system, delivering local solutions to local problems. At the same time, we are ensuring that the…
New Zealand Government: Strategy for a Digital Public Service
- Ann-Marie Cavanagh, Acting Deputy Chief Executive from the Department of Internal Affairs
Public Sector State of Social Media Report
Joanne Sweeney - Founder and Author - Public Sector Marketing Pros Finding your voice and making an impact on social media can be difficult for a government agency. However, with a defined strategy that aligns with your corporate goals, social media has the potential to influen…
Digital Government & CX
The Unattractive Customer
I recently participated in a panel discussion for Infrastructure Partnerships Australia on the topic of Infrastructure End Users. There was a strong premise that, as providers of infrastructure and services (Government or otherwise), we need to have a customer mindset about our users - in…
1 Year in... Here's what we've achieved.
Friday the 19th July may have seen like a regular day to you, but it was a special day for me as it marked a full year into my contract leading The City of Canterbury Bankstown in its journey to becoming an innovative Council and a leading smart city. Were the largest City in NSW and fourth largest in Australia, but were also the leanest Council in NSW, meaning were slightly more resource challenged than other cities. A caveat which, in my opinion makes our successes that much more impressive! So, may I present to you a select list (in …
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