Insights

Personalized and Intuitive Healthcare with Technology

Across much of the healthcare sector worldwide, the global pandemic that many of us are still living through, exposed some of the fault lines that many of the medical professionals have known about for years. The medical sector – like most sectors – is not perfect and is not immune to problems. In fact, many of the larger problems have been festering for a long time, but the sector has been too busy or too blind to address them. Though the pandemic has exposed this publically, an institution like Hamilton Health Sciences knew that there were issues many years earlier. …

Rosie Fea General

12 Jul 2022

INTERVIEWS

Inspiring Communities Spotlight Interview

Inspiring Communities, a not-for-profit organization based in Nova Scotia, is an equity-centered systems change leader in Atlantic Canada. We recognize that our current systems and institutions don’t work for the people who need them most. We believe that collective action is essential, so we innovatively connect communities. We create collaborative systems partnerships and measure our impact. To ensure our effectiveness and sustainability, we maintain a strong core. We engage in reflective evaluation practices to learn from our experiments, integrate that learning into our work, and share what we’ve learned through our regional and national networks. Our initial funders from the …

Madeson Darcy Workforce, Skills and Capability

29 Jun 2022

INDUSTRY TRENDS

Improving Leadership Representation for Women from Diverse Backgrounds

The following ten rules are based specifically on Senator Jaffer’s experience, but she says they are particularly important if you want to break down barriers. That is a very difficult thing to do, but it is much easier than it was 50 years ago. Moreover, there is a much bigger group of women in the public service these days, verging on 50%, but there is still not the diversity of backgrounds in the parliament or in the public service as there is in general society, so there is still a lot of work to do in order to get the …

Lily Stokes Workforce, Skills and Capability

16 Jun 2022

INDUSTRY TRENDS

Delivering Healthcare to Remote Communities

The intention was for the care of patients to be as “uninterrupted as possible,” and this even included the publication of a “playbook and other resources to help physicians.” The first few months of the pandemic in remote locations led to a lot of lessons being learned, many of which “were not anticipated.” In Yukon for instance, in the northwest of the country, “we were very rapidly able to move to providing consultations either over a platform or over the phone, so that was excellent,” and the transition to virtual care was all but seamless. One of the positive but …

Paris Armstrong General

17 May 2022

INDUSTRY TRENDS

Public Sector Innovation Show – British Columbia

Jillian Carruthers says that the four principles of service transformation are: Despite these principles and the identified steps, there really is no guide, manual or playbook. This is emergent work and a lot of it we are processing by feel. Yet despite that, Kevin Ehrman says that service transformation is extremely important because services are how people experience government. Unfortunately though, most of the time it is reactive and generally not in a context which is too pleasant or desirable. This is particularly true and visible when it comes to emergencies. In BC for instance, after a flooding crisis, the …

Rosie Fea IT Modernization and Cloud

17 May 2022

INDUSTRY TRENDS

Health Innovation

For years, the diversity of the residents and communities within the partnership produced a lot of data, though for a long time it was not used to its fullest extent. Nonetheless, it has always been a “real tapestry that shapes a lot of how we think about data quality, and how we work with our community.” Though the network operates independently, it is obviously part of the city of Toronto and part of the province of Ontario. Thus the health teams within Ontario decided to look at all the data that was being collected “to understand where our patients were …

Teresa Anderson General

17 May 2022

INTERVIEWS

Spotlight Interview - Health & Human Services National Insights: Spring

For example, time stressed healthcare providers (HCPs), seeking valuable information to improve patient outcomes, are using HCP-gated product websites where chat bot technology can provide the pertinent information but has the intelligence to escalate to a ‘real’ person when needed. The increase in the number of HCP engagement channels resulted in an explosion of valuable data, for example, data to help understand which HCPs preferred which channels. AIML technology allows stakeholders to efficiently handle and extract actionable insights quickly. The COVID-19 pandemic has accelerated changes in the life sciences industry. In the next 2 to 5 years, self-service of key …

Teresa Anderson General

5 May 2022

WHITEPAPERS & REPORTS

Democratizing Analytics in the Public Sector

Transforming Data into Breakthroughs for the Public Sector The global pandemic that we are still living through has changed much of the way society operates, though even before the onset of COVID-19, most people accepted that modern societies were data-driven. Data is essentially the fuel that powers our societies, and it is so pervasive that the latest DOMO ‘Data Never Sleeps 9.0’ report found that the total amount of global data consumed in 2021 was 79 zettabytes (1021), projected to grow to 180 zettabytes by 2025. These numbers are staggering in their magnitude, but to the average citizen they are …

Rosie Fea Data, Analytics and AI

30 Apr 2022