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Partner Content
How can Enterprise Service Management Unify the Flow of Work For ALL and ANY Teams?
Innovate SA
Forrester recently named Atlassian's Jira Service Management a Leader in The Forrester Wave™ for Enterprise Service Management (ESM). As we know, service management teams today encompass beyond just IT help desk – for both internal and external facing support – and we have seen an increase in all teams employing the processes and platforms that are typical of an IT help desk. Here at Area9, we’ve been working with Legal, Procurement, Contract Management and HR Teams to configure Jira Service Management (JSM) to help them deliver exceptional service to all of their stakeholders. How does JSM exactly do that?
Digital Services and Customer Experience
Bridging the Digital Divide. What’s Next for Leading Governments?
Adobe’s new Global Government Digital Performance and Inclusion (GDPI) Benchmark shows Australia is narrowing the digital divide for citizens. Government websites are easier to find, access, read and understand, but barriers remain just as AI-led technologies usher in the next wave of transformative change.
General
Can We Skirt Around the Budget Issue When It Comes to Innovation?
A look at how governments can overcome budget constraints to continue their innovation journey and meet citizen expectations with exceptional service delivery.
Digital Services and Customer Experience
Partner Content
Australia's Public Sector Being Reshaped by Digital Transformation
The implementation of new technologies and digital tools is reshaping Australia’s public sector, with new research showing 85% of government workers surveyed had recently experienced a digital initiative being implemented within their department or agency.
IT Modernization and Cloud
Partner Content
Supply Chain Outlook 2024
Supply Chain Solutions Specialist at More4apps, Rachana Haste, shares valuable insights on the 2024 supply chain outlook. See how you can prevent supply chain disruptions from impacting your Oracle ERP data with the Excel-based tools for data loading.
Workforce, Skills and Capability
In Conversation: Strategies to Accelerate Women's Opportunities in the Workplace
In recent years the narrative around International Women’s Day has changed though, with some arguing that it’s become ‘corporatised’ and ‘performative’ as to lose all meaning. Which is why in this week's episode of the Public Sector Podcast we've chosen to focus on the tangible – the strategies and transformations doing their part to drive action and change for women in the workforce.
IT Modernization and Cloud
Dawn of a Digital Frontier: Paving the Way for a Dynamic Public Service in 2024
Public Sector Innovation Show - Federal - Canada
In this Government Keynote session we hear insights from Vidya ShankarNarayan, Assistant Deputy Minister & Chief Information Officer, Agriculture and Agrifood, on addressing the digital divide and ensuring equal access …
IT Modernization and Cloud
Transforming Service Delivery for Canadians
Public Sector Innovation Show - Federal - Canada
In this Ministerial Address, Minister Terry Beech, Minister of Citizen's Services shares his priorities on benefits, digital first and customer service.
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