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INTERVIEWS
Exclusive Q&A: VITA's COO Talks Government Automation, RPA, and Leadership

Exclusive Q&A: VITA's COO Talks Government Automation, RPA, and Leadership

Jonathan Ozovek is the Chief Operating Officer of the Virginia Information Technologies Agency - or VITA; a convenient acronym if ever there were one, given the importance of information technology to all aspects of life today. Answer: The main lesson I learned is how quickly the world can change. There is a level of connectivity and interdependency throughout the world today that was not the case decades ago. The main lessons I have reinforced are two fold...first, never lose sight of what is important and do not take your loved ones for granted and second, have multiple backup plans (i.e. …

Paris Armstrong Digital Services and Customer Experience
27 Jan 2022
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INTERVIEWS
People, Processes & Public Service: Executive Q&A with CalHR’s Chief of Administration, Brendan Murphy

People, Processes & Public Service: Executive Q&A with CalHR’s Chief of Administration, Brendan Murphy

With a career spanning nearly 20 years across both the public and private sectors – CalHR's Brendan Murphy has been a leader at spearheading effective change and ensuring that his team remain motivated and engaged. With a background spanning Finance and Emergency Management – Brendan has experience and expertise that seems tailor-made for our current crisis. Originally, I was drawn to public service to help people. I started in public safety on law enforcement and corrections assignments. The draw for me was really to keep people safe, however as I understood the system more I saw the chance to impact …

Paris Armstrong Workforce, Skills and Capability
26 Jan 2022
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INTERVIEWS
Government Innovator Spotlight Q&A: Ed Kelly, CDO, State of Texas

Government Innovator Spotlight Q&A: Ed Kelly, CDO, State of Texas

As CDO for the State of Texas my role is multi-faceted. I have the great opportunity to work with almost every state agency and institution of higher education helping them to develop their data management programs. The office of the Chief Data Office (OCDO) serves as the chief evangelist for data best practices, as well as data broker, facilitator, trainer, and collaborator. I have worked in Texas state government for 14 years as a CIO, CAO and now a CDO for 6 years. When the opportunity came up to develop and manage a statewide program, I was very interested. Guess …

Neboneid Hamoo Data, Analytics and AI
11 Jan 2022
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INTERVIEWS
Government Innovator Spotlight Q&A: Karen S. Howard Internal Revenue Service Director of the Office of Online Services

Government Innovator Spotlight Q&A: Karen S. Howard Internal Revenue Service Director of the Office of Online Services

What advice would you give to the younger generation of women pursuing a career in technology and more broadly within public service? What is one piece of advice you wish someone had shared with you when you were beginning your career?

Paris Armstrong IT Modernization and Cloud
29 Sep 2021
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INTERVIEWS
Government Innovator Spotlight Q&A: Michaela Geronima Doelman - CHRO, Washington State ESD

Government Innovator Spotlight Q&A: Michaela Geronima Doelman - CHRO, Washington State ESD

I’m the Chief Human Resources Officer (CHRO) for the Washington State Employment Security Department (ESD). I kind of got here by accident. Although public service was always where I wanted to be, HR wasn’t even on my radar of options, I just knew I wanted to help people like my parents did in their public service jobs. After graduating from college and working in Mexico for a couple of years, I moved back to the US in 2007 and wasn’t in the position to be picky about what job I could take, I just wanted one that paid the bills …

Paris Armstrong Workforce, Skills and Capability
2 Sep 2021
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INTERVIEWS
Women in Leadership Spotlight Series: Marjorie A. Cadogan, Executive Deputy Commissioner, Office of Citywide Health Insurance Access, NYC Human Resources Administration

Women in Leadership Spotlight Series: Marjorie A. Cadogan, Executive Deputy Commissioner, Office of Citywide Health Insurance Access, NYC Human Resources Administration

In short, I am a health insurance problem solver and educator. I lead a dedicated team in the NYC Human Resources Administration’s Office of Citywide Health Insurance Access to expand access to health insurance for New York City residents and small businesses. We achieve our mission in a variety of ways: by administering a Citywide outreach and enrollment assistance initiative known as NYC Health Insurance Link which uses city agency sites, activities and programs to insinuate health insurance outreach and education into New Yorkers’ routine interactions with city services; maintenance of a comprehensive website of health insurance guidance and materials; …

Paris Armstrong Digital Services and Customer Experience
1 Apr 2021
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INTERVIEWS
Women in Leadership Spotlight Series: Colleen McManus HR Programs Manager & Executive Consultant, State of Arizona

Women in Leadership Spotlight Series: Colleen McManus HR Programs Manager & Executive Consultant, State of Arizona

Much of my public sector career has been spent in para-military agencies, so I became accustomed to environments that were largely comprised of males, particularly in the key leadership and decision-making roles. I learned that if I regarded and presented myself as a professional first and woman second, other people saw and treated me as a professional. When I moved into senior leadership, I had the opportunity to mentor other women and create development programs for all staff in these environments, which helped to bring more diversity and inclusion in leadership roles. Throughout my career, I have been immersed in …

Paris Armstrong Workforce, Skills and Capability
30 Mar 2021
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INTERVIEWS
Women in Leadership Spotlight Series: Stephanie Delgado, Senior Program Manager of Insight & Analytics - GovSpend

Women in Leadership Spotlight Series: Stephanie Delgado, Senior Program Manager of Insight & Analytics - GovSpend

In addition to being a featured guest speaker at PSN's upcoming 'Big Data & Actionable Analytics' virtual event, Stephanie Delgado is the Senior Program Manager of Insight and Analytics for GovSpend - a company which aggregates public sector spending for all levels and types of public sector agencies. Outside of her 9-5, she is a contributor for Forbes Ignite (check out her piece on the Future of Work she wrote for Medium last year.) Stephanie has a Master’s Degree in Economic Management & Policy, and focuses on finding quantitative ways to measure qualitative variables. She also has a Finance/Admin Section …

Paris Armstrong Workforce, Skills and Capability
22 Mar 2021
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More Insights

The Rule of Data: Lessons from Pennsylvania on Building Digital Equity and Trust

The Rule of Data: Lessons from Pennsylvania on Building Digital Equity and Trust

Patrick Joy
The Case for Real Change: Reimagining Digital Government in a Canada-Strong Era

The Case for Real Change: Reimagining Digital Government in a Canada-Strong Era

Julie Leese
2025 Research Digest: A catalogue of public sector transformation insights

2025 Research Digest: A catalogue of public sector transformation insights

Patrick Joy
Q1 2025 Research Digest: Government’s Shift from “Emerging” to “Embedded” AI

Q1 2025 Research Digest: Government’s Shift from “Emerging” to “Embedded” AI

Patrick Joy
Case Study: AI Implementation in the Government of Estonia

Case Study: AI Implementation in the Government of Estonia

Charlie Hamer

On Demand Videos

From Digital to Resilient: Australian Government Services in an AI-Accelerated World

From Digital to Resilient: Australian Government Services in an AI-Accelerated World

Ramsey Beydoun, Sam Mackay, Jimmy Tzimopoulos & Kieran Hagan
Securing Innovation Without Stalling It 18:41 Members Only

Securing Innovation Without Stalling It

Ian Pham
Innovation Under Pressure: How Governments Modernise Without Losing Control 21:03 Members Only

Innovation Under Pressure: How Governments Modernise Without Losing Control

Neville Pinto
How ANZ Agencies Are Scaling Agentic Automation to Deliver Real Outcomes Members Only

How ANZ Agencies Are Scaling Agentic Automation to Deliver Real Outcomes

Clifford Heri, Shan Sharma & Ian Dempsey
GIW FED Innovation 2026: Accelerating the Responsible Use of AI Across Federal Government 19:52 Members Only

GIW FED Innovation 2026: Accelerating the Responsible Use of AI Across Federal Government

Lucy Poole

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