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ON DEMAND
Culture and Innovation: Why Loving your Job Matters

Culture and Innovation: Why Loving your Job Matters

Governments worldwide are embracing change to streamline service delivery. Discover valuable insights from New Mexico’s journey to grow and enhance its services in both Revenue, and in Driver and Vehicle …

Kelly Zheng Workforce, Skills and Capability
23 May 2025
Flag of United States
ON DEMAND
How a Data-Driven Culture Fosters Continuous Improvement

How a Data-Driven Culture Fosters Continuous Improvement

Building a data-driven culture can be complex, but it is a powerful catalyst for advancing continuous improvement initiatives. Explore how the Colorado Department of Revenue harnessed data-driven strategies to elevate …

Kelly Zheng Data, Analytics and AI
23 May 2025
Flag of United States
ON DEMAND
Cybersecurity as a Catalyst for Innovation

Cybersecurity as a Catalyst for Innovation

Holly Drake from Ohio Department of Administrative Services outline how the state’s strategic vision to “explore solution and service innovation through emerging technologies” is being realized through a strong cyber …

Kelly Zheng Cyber Security and Risk Management
23 May 2025
Flag of United States
INTERVIEWS
Let's Chat: Privacy and AI in Public Services

Let's Chat: Privacy and AI in Public Services

Patricia Kosseim shares how her team prioritizes privacy, transparency, and trust while navigating the integration of AI into public services. From modern government challenges to fostering digital trust, Patricia provides …

Kelly Zheng Cyber Security and Risk Management
20 May 2025
Flag of Canada
INDUSTRY TRENDS
Delivering seamless migrations and a future-ready platform

Delivering seamless migrations and a future-ready platform

The story of how the Department for Business and Trade tackled the complex challenge of building a new platform while seamlessly migrating 41 critical services off GOV.UK PaaS under tight …

Heather Dailey IT Modernization and Cloud
19 May 2025
Global
INDUSTRY TRENDS
Public Sector Podcast: Moving Forward - An Update on NextGen Pay and HR for the Government of Canada

Public Sector Podcast: Moving Forward - An Update on NextGen Pay and HR for the Government of Canada

Explore the deep-rooted cultural and systemic challenges plaguing HR and pay in the Government of Canada - and what it’s going to take to fix them.

Heather Dailey Workforce, Skills and Capability
19 May 2025
Flag of Canada
INTERVIEWS
Let's Chat: Transforming Accessibility in Colorado with Technology and Collaboration

Let's Chat: Transforming Accessibility in Colorado with Technology and Collaboration

Karen Pellgrin shares how Colorado leverages technology and partnerships to enhance accessibility, streamline processes, and foster a culture of inclusion across government services.

Kelly Zheng Digital Services and Customer Experience
14 May 2025
Flag of United States
CASE STUDIES
Case Study: Accelerating Digital Capability and CX in Government Services - Driving Innovation, Trust, and Efficiency

Case Study: Accelerating Digital Capability and CX in Government Services - Driving Innovation, Trust, and Efficiency

How the DHS is expanding enterprise-wide solutions, leveraging AI, and continuing to improve internal capability to support inclusive, client-focused public services.

Heather Dailey Digital Services and Customer Experience
12 May 2025
Flag of Australia
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