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INTERVIEWS
Maintaining the Human Element in Digital Government

Maintaining the Human Element in Digital Government

How can government build and maintain citizen confidence as we move towards automation and self-service? Daniel Ramos, GM Digital Identity at the ACCC discusses the five elements of success in …

Nouha Elmasri Digital Services and Customer Experience
8 Apr 2024
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INTERVIEWS
Navigating the Path to a Modern Australian Public Service: An Insight into APS Reform Efforts and Future Strategies

Navigating the Path to a Modern Australian Public Service: An Insight into APS Reform Efforts and Future Strategies

Ahead of the Innovate Australia Showcase we spoke to Dr Rachel Bacon, Deputy Commissioner at the APSC, to discuss the intricacies of APS reform efforts and the future outlook for …

Nouha Elmasri Workforce, Skills and Capability
6 Apr 2024
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INTERVIEWS
Let's Chat: Electronic Medical Records & Optimizing Skills Through Digital Technology

Let's Chat: Electronic Medical Records & Optimizing Skills Through Digital Technology

Dr. Kathleen Ross, President of The Canadian Medical Association discusses navigating the digital health landscape at our Healthcare Infrastructure Conference 2023.

Madeson Darcy General
4 Apr 2024
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INDUSTRY TRENDS
Is Government Optimising One of Its Best Service Design Partners – Its Citizens?

Is Government Optimising One of Its Best Service Design Partners – Its Citizens?

What is the best way for governments to achieve a customer-centric approach in order to enhance user experiences and engagement? Listen to their citizens, of course.

Heather Dailey Digital Services and Customer Experience
4 Apr 2024
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INTERVIEWS
Discussing the Future of Modern Government Service Design with the Hon Victor Dominello and Damon Rees

Discussing the Future of Modern Government Service Design with the Hon Victor Dominello and Damon Rees

As governments strive to balance priorities and the allocation of scarce resources, new approaches are needed. We caught up with the Hon Victor Dominello and Damon Rees to discuss modern government service design and glean their insight on how to ensure your department is transformation ready.

Nouha Elmasri Digital Services and Customer Experience
2 Apr 2024
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ON DEMAND
Diversity in Technology: A View from the Top

Diversity in Technology: A View from the Top

What does it take to land a leadership role in technology? Achieving smooth success is already a feat riddled with tests for any individual, but some face a distinctly unique set of challenges. This panel will focus on diverse leaders in technology who are navigating this challenge, and their paths to getting there.

Nouha Elmasri IT Modernization and Cloud
1 Apr 2024
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INTERVIEWS
Let's Chat: Preparing for Emerging Innovative Models of Care

Let's Chat: Preparing for Emerging Innovative Models of Care

Duska Kennedy, Vice President, Strategy, Digital Health and CDO from North York General Hospital discusses how to create a modern, more sustainable healthcare system at our Healthcare Infrastructure Conference 2023.

Madeson Darcy General
1 Apr 2024
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INTERVIEWS
Let's Chat: Digital Disruptors: Clearing the Path to Seamless Transformation

Let's Chat: Digital Disruptors: Clearing the Path to Seamless Transformation

Erica Vezeau, Director General, Digital Academy, from the Canada School of Public Service uncovers common hurdles that hinder digital transformation and explores effective approaches to overcome them.

Kelly Zheng Digital Services and Customer Experience
28 Mar 2024
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