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Technology & Transformation
The Future of Digital Strategy in Queensland Government
Digital technology is evolving at a pace that is hard to keep up with; Innovation is accelerating as technologies such as robotics, cloud, big data, the Internet of Things, artificial intelligence and machine learning continue to transform our everyday lives, as well as the Australian economy. Government digital strategies can often focus on the potential of digital services, thinking primarily about customer service channels, technology, standard operating environments, software as service and cloud computing. While this is important, it isn’t enough to create a true digital revolution. That is why the Queensland government is readying new long-term innovation and digital …
Cyber Security & Risk Management
Cyber Culture & Awareness with CSCRC
While we need to adapt and respond quickly to cyber threats, when it comes to strengthening our own defences, we also need to think carefully about the ethical implications of modern technologies. It is a tricky and delicate balancing act. We do need to consider what should be done with technology, rather than just being swept up in what could be done, and the endless potential of the digital world we live in. Importantly, we also need to remember that trends and crystal ball gazing is vital but just getting the basics right is something that the government also needs …
Cyber Security & Risk Management
Taking Cyber Security Seriously with Experts Across ANZ
This paper brings together a selection of the keynote presentations from experts across Australia and New Zealand as part of a Cyber Security Roadshow that was hosted in collaboration with PwC Australia and held mostly held virtually due to ongoing COVID-19 lockdowns in August 2021. Though each of the presenters came from different jurisdictions and a different perspective, it is remarkable that so many of their views were aligned and complimentary.
Cyber Security & Risk Management
Securing the Cloud
““It’s important to note that we are provider agnostic. We will work with anybody who’s prepared to support the government to achieve its digital aspirations and ultimately its outcomes and results for New Zealanders.”” Adrienne Moor, Lead, The Government Cloud Programme, Department of Internal Affairs “The continued investment in New Zealand by global cloud providers is delivering strong and positive support for New Zealand’s digital maturity. At the same time, agencies have varying needs, so the need and the flexibility of the cloud solutions need to be able to reflect and enable what is required in their different contexts for …
Digital Government & CX
Connecting with citizens through targeted and engaging communications
The way we all communicate has changed. The invention of the telephone was a genuine game-changer, but now nearly a century and a half later, communication takes many forms, particularly in the digital space, and government agencies need to be at the forefront of this revolution. In Australia, many of the federal agencies in particular have embraced social media and have re-created their digital strategies to match the expectations of their communities. This paper showcases examples from three of those agencies. The experience of social media is now fundamental to the creative, artistic and cultural industries within Australia and across …
Smart Cities & Mobility
State-wide Connectivity
“With the right policy reforms, the right projects and some good strategic investment in the digital space, our regional communities will be uniquely positioned to leverage opportunities in a post-COVID digital economy for accelerated growth in key sectors.
Smart Cities & Mobility
Architecting the Future Smart City
Cities and regions all over the world need to continually adapt to keep up with technology and with the expectations of their citizens. In New Zealand, given the size of the country and the spread of the population, there are significant differences and challenges between the largest cities and the smallest regions. Wellington is the capital and one of the largest cities. “People said that we were absolutely mad to go down the Zealandia journey, but now we’re doing something even more extraordinary, which is to try and get rid of predators from across the entire city. No major urban …
National Security & Public Safety
Using technology to increase resilience and coordinate response in times of crisis
At the recent Emergency Management Innovation event, we heard from Trevor Jones, Assistant Secretary, Department of Prime Minister and Cabinet and Joe Buffone, Director-General, Emergency Management Australia, Department of Home Affairs as they discuss developing standards and technologies to enable collaborative emergency response. In this article they explore: The framework is the primary mechanism by which all Commonwealth agencies work collectively to deliver a national effort in support of a particular jurisdiction that has an operational responsibility in dealing with the crisis at hand - Trevor Jones, Assistant Secretary, Department of Prime Minister and Cabinet In other words, whilst the …
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