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Operational & Process Excellence
On Demand: Connecting Policy with Outcomes Webinar
Public sector agencies are often expected to deliver increasingly complex and cross-jurisdictional social policies with limited time and resources. Navigating these barriers is key to translating policy to citizen outcomes, and will be the primary focus of this webinar. Hear insights from: Rick Macourt, Director, Strategic and Aboriginal Outcomes, NSW Treasury Michael Talbot, Ex-Deputy Secretary, Courts & Tribunal Services, NSW Department of Justice Julie Brereton, Senior Director Online Strategy and Design, ACT Health
Local Government & Communities
On Demand: Service Transformation Innovation Webinar
Insights from Simon Adcock, Manager Customer, Information and Technology Service, Wollondilly Shire Council and other experts on how to provide streamlined services to users through customer-centric service delivery models, better manage resources, workflows and field services across business functions and operations and drive seamless CX across a range of digital services, capitalising on each customer interaction to eliminate process duplication.
Digital Government & CX
On Demand: Innovate Queensland 2022 - Reimagining Digital Products from Queensland Government Keynote
Government Keynote: Reimagining Digital Products from Queensland Government Join Gavin as he discusses about:Exploring emerging digital opportunities across your departmentInnovating to improve accessibility and reach of digital servicesEnsuring access to alternatives for users with limited access …
Local Government & Communities
On Demand: Digital Transformation Through the Lens of Identity Management Webinar
Digital Transformation Through the Lens of Identity Management WebinarKey take-aways:Overcoming business challenges to provide government employees with access to information without sacrificing UX to deliver superior citizen serviceAssessing the tools and capabilities available to support public s…
Local Government & Communities
On Demand: Transform how your Community Facilities are Booked Webinar
Transform how your Community Facilities are Booked WebinarKey-takeaways:Improvement of facilities bookings must be driven through the lens of the customer.Learn how to transform manual processes to online customer journeys in a matter of weeks not years.Learn why a customer-to-council strategy is t…
Local Government & Communities
On Demand: Deliver a Simplified Customer Experience to Transform Facility Venue Bookings Webinar
Deliver a Simplified Customer Experience to Transform Facility Venue BookingsKey-takeaways:Remove frustrating and needless administrative tasks like bonds and invoicing that can be handled with automationHear how it’s possible to solve the pain of account reconciliation and keep your community book…
Local Government & Communities
Tapping into Lessons Learned from COVID-19 to Better Prevent, Prepare and Proactively Manage at the Local Level
The COVID-19 pandemic was something that no country, government or agency was truly prepared for. Whilst most government departments and municipalities spend significant time planning for disasters and have contingencies for all manner of scenarios, the pandemic was more significant and comprehensive than anyone imagined. The Calgary Emergency Management Agency (CEMA) was set up to plan for disasters and to create appropriate plans and mitigation strategies, but Michael Luchia, the Acting Deputy Chief of CEMA, says that the pandemic has not been a normal disaster, so whilst some of the plans worked as intended, others didn’t.
Local Government & Communities
What are the Three Big Opportunities within Local Government today?
Councils across Australia and New Zealand saw unprecedented change as the pandemic disrupted operations and the communities served across the state. The unexpected and urgent circumstances forced councils to adapt quickly, shining a light on the value of accessibility and digitised processes.
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