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Local Government & Communities
Tapping into Lessons Learned from COVID-19 to Better Prevent, Prepare and Proactively Manage at the Local Level
The COVID-19 pandemic was something that no country, government or agency was truly prepared for. Whilst most government departments and municipalities spend significant time planning for disasters and have contingencies for all manner of scenarios, the pandemic was more significant and comprehensive than anyone imagined. The Calgary Emergency Management Agency (CEMA) was set up to plan for disasters and to create appropriate plans and mitigation strategies, but Michael Luchia, the Acting Deputy Chief of CEMA, says that the pandemic has not been a normal disaster, so whilst some of the plans worked as intended, others didn’t.
Local Government & Communities
What are the Three Big Opportunities within Local Government today?
Councils across Australia and New Zealand saw unprecedented change as the pandemic disrupted operations and the communities served across the state. The unexpected and urgent circumstances forced councils to adapt quickly, shining a light on the value of accessibility and digitised processes.
Digital Government & CX
Global Government Innovators eBook
With contributions from 35 public sector leaders from all tiers of government from five regions – Australia, New Zealand, the United States, Canada and the United Kingdom - Public Sector Network’s 2022 Global Government Innovators eBook has been written to showcase the people and projects that supported their citizens and kept everything running during a chaotic few years, as well as those driving transformation to help build a stronger, smarter, more resilient public sector for the future.
Operational & Process Excellence
Partner Content
Strategy and Outcomes Planning
Outcomes Planning and Strategy execution at each branch of the public sector, whilst global best practise, is proving difficult stay on top off, difficult to deploy and is challenging traditional lines of structure and ways of working and triggering cultural resistance. Outcomes planning and program methodology is yet to be mastered as a way of working. Etvia, specialists in strategy execution, have researched this challenge for two years and designed and built the first integrated people, process and technology solution in the world. Our patented Strategy/Outcomes Plan management system is a single point of reference for managing the process from …
Local Government & Communities
Marketing and Communications for Municipalities
Most organizations, especially in the public sector, are constantly looking to improve their marketing and communications in order to better connect with their constituents. This is especially the case in the local government sector. Municipalities work locally and therefore want their messages to resonate with their residents. But given the constant barrage of news and information, it is often hard to create messages that have meaning. Partly for that reason, Edmonton Global was created in Alberta in early 2019. Chris McLeod MBA, the Vice President of Global Marketing & Communications, says that they are an economic development organization that focuses …
Local Government & Communities
Local Government Digital Transformation
The challenges of the last two years have shone a light on some of the broader issues across society. In the local government context, this has included the need for greater collaboration, and better use of existing and new technology. In fact, those councils that have been able to adapt to the barriers that have been placed in front of them by making better use of technology have been able to survive and even thrive during this period. Some councils and local government organizations have even been able to share their knowledge with others and work collaboratively in order to …
Technology & Transformation
Partner Content
Time for a Professional Digital Signage Solution
Digital Signage has been around for several years and over this time its capabilities have greatly evolved. The early adopters were looking for simple infotainment and advertising outlet, however modern digital signage deployments are now considered a strategic part of an organization’s communicat…
Local Government & Communities
Innovating Digital Service Delivery to Streamline Processes and Improve Operational Efficiency
The role of any local government is to provide services to their citizens, and local governments are particularly adept at that because “we are the closest government entity to the community; we deal with our residents on a day-to-day basis.” The City of Stonnington has “over 115,000 residents and many visitors coming to our famous streets and shopping districts.” As such, they have “over 100 different services and the equivalent of 34 separate small businesses,” all under the banner of one entity. However, until they started this transformation journey “three or so years ago,” most of these areas didn’t have …
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