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Local Government & Communities

On Demand: Deliver a Simplified Customer Experience to Transform Facility Venue Bookings Webinar

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Deliver a Simplified Customer Experience to Transform Facility Venue Bookings

Key-takeaways:

  • Remove frustrating and needless administrative tasks like bonds and invoicing that can be handled with automation
  • Hear how it’s possible to solve the pain of account reconciliation and keep your community booking officers happy
  • Understand why you must shift away from a standard “booking system” and move towards a holistic ecosystem for hireable venues
  • Innovate process that is more than replicating paperwork with a screen and keyboard
  • Keep facility bookings simple yet powerful for booking staff AND community hirers
  • Understand useful patterns of hirer behaviour that can inform Council and planning teams

    Insights from:
    Colin Fairweather, Former CIO, City of Melbourne
    Jeremy Hurst, Co-founder and Director, SpacetoCo
    Silvana Segat, Digital Coordinator, City of Tea Tree Gully
    Tim Donaldson, Digital Team Leader, Matamata-Piako District Council
    Adam Morris, Customer Experience Analyst and Team Leader, City of Kwinana

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