Deliver a Simplified Customer Experience to Transform Facility Venue Bookings
Key-takeaways:
- Remove frustrating and needless administrative tasks like bonds and invoicing that can be handled with automation
- Hear how it’s possible to solve the pain of account reconciliation and keep your community booking officers happy
- Understand why you must shift away from a standard “booking system” and move towards a holistic ecosystem for hireable venues
- Innovate process that is more than replicating paperwork with a screen and keyboard
- Keep facility bookings simple yet powerful for booking staff AND community hirers
- Understand useful patterns of hirer behaviour that can inform Council and planning teams
Insights from:
Colin Fairweather, Former CIO, City of Melbourne
Jeremy Hurst, Co-founder and Director, SpacetoCo
Silvana Segat, Digital Coordinator, City of Tea Tree Gully
Tim Donaldson, Digital Team Leader, Matamata-Piako District Council
Adam Morris, Customer Experience Analyst and Team Leader, City of Kwinana
Recommendations
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The Public Sector Podcast: From IM/IT Reform to Citizen-Centric Government: The Journey to Connected Services BC
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