Modernizing Public Sector IT: Navigating Digital Transformation with Next Generation Service Management

John Gambaro, the Sales Director from Freshworks talks about how to modernize Public sector with IT and navigate digital transformation with next generation service management

Like Comment

John Gambaro, the Sales Director from Freshworks talks about how to modernize Public sector with IT and navigate digital transformation with next generation service management

Most Popular Insights

Future-Ready Governance: Aligning Data, AI, and Modern IT for Impactful Public Service
Future-Ready Governance: Aligning Data, AI, and Modern IT for Impactful Public Service
ON DEMAND 12 Jan 2026
Future Trends in Digital Government
Future Trends in Digital Government
ON DEMAND 8 Jan 2026
Progress on the Digital Government Strategic Plan: Advancing Wave 3 Goals
Progress on the Digital Government Strategic Plan: Advancing Wave 3 Goals
ON DEMAND 7 Jan 2026
Digital NSW 2025: Practical next steps to delivering on 2026 priorities with Laura Christie
Digital NSW 2025: Practical next steps to delivering on 2026 priorities with Laura Christie
ON DEMAND 11 Dec 2025
Digital NSW 2025: The Agentic Government: Re-Imagining an Inclusive Future for Public Service
Digital NSW 2025: The Agentic Government: Re-Imagining an Inclusive Future for Public Service
ON DEMAND 11 Dec 2025
Digital NSW 2025: National threat briefing: Digital security for maximum impact with Lt. McGuinness
Digital NSW 2025: National threat briefing: Digital security for maximum impact with Lt. McGuinness
ON DEMAND 11 Dec 2025
GIW FEDERAL 2025: Strategies to bolster female participation in the cyber workforce for optimised outcomes
GIW FEDERAL 2025: Strategies to bolster female participation in the cyber workforce for optimised outcomes
ON DEMAND 26 Nov 2025
Driving Innovation: Uruguay Path to Digital Transformation
Driving Innovation: Uruguay Path to Digital Transformation
ON DEMAND 19 Mar 2025
When Every Minute Counts Recovering AD During An Attack
When Every Minute Counts Recovering AD During An Attack
ON DEMAND 15 Jan 2025
Seamless Citizen Engagement
Seamless Citizen Engagement
ON DEMAND 3 Jan 2025
Designing Services Around Citizen Needs: Achieving Seamless CX in the Digital Era
Designing Services Around Citizen Needs: Achieving Seamless CX in the Digital Era
ON DEMAND 20 Jun 2024
Seamless Citizen Engagement: The Path to Simplicity
Seamless Citizen Engagement: The Path to Simplicity
ON DEMAND 20 Dec 2023
The Intersection of Technology, Security and Privacy at Service NSW
The Intersection of Technology, Security and Privacy at Service NSW
ON DEMAND 6 Dec 2023
Equity, Diversity, and Inclusion as Part of Organizational Transformation
Equity, Diversity, and Inclusion as Part of Organizational Transformation
ON DEMAND 11 Oct 2023
Generative AI, Trust & the Public Sector
Generative AI, Trust & the Public Sector
ON DEMAND 29 Aug 2023

Most Popular Partner Content

Innovate Federal 2025 Key Takeaways: Data, Analytics and AI
Innovate Federal 2025 Key Takeaways: Data, Analytics and AI
INDUSTRY TRENDS 8 Dec 2025
2025 Ransomware Holiday Risk Report
2025 Ransomware Holiday Risk Report
INDUSTRY TRENDS 25 Nov 2025
EntraGoat is a deliberately vulnerable lab that simulates real-world identity misconfigurations in Microsoft Entra ID.
EntraGoat is a deliberately vulnerable lab that simulates real-world identity misconfigurations in Microsoft Entra ID.
GUIDES 6 Nov 2025
How Australia builds by design
How Australia builds by design
INDUSTRY TRENDS 20 Oct 2025
What’s Shaping Investigations and Integrity in Government (Australia, 2025)
What’s Shaping Investigations and Integrity in Government (Australia, 2025)
INDUSTRY TRENDS 26 Aug 2025
Private LLM Services for secure, compliant AI. Built for when Public AI won’t do.
Private LLM Services for secure, compliant AI. Built for when Public AI won’t do.
INDUSTRY TRENDS 1 Aug 2025
Are AI Apps safe to use? How to securely adopt AI in your agency.
Are AI Apps safe to use? How to securely adopt AI in your agency.
INDUSTRY TRENDS 15 Feb 2025
Unlock the Strategic Power of AI for Information Governance in 2025
Unlock the Strategic Power of AI for Information Governance in 2025
INDUSTRY TRENDS 2 Dec 2024
AWS vs Microsoft Azure vs Google Cloud vs Oracle Cloud Infrastructure: A Comprehensive Comparison
AWS vs Microsoft Azure vs Google Cloud vs Oracle Cloud Infrastructure: A Comprehensive Comparison
INDUSTRY TRENDS 12 Sep 2024
North Korean State-Sponsored Cyber Attack: Unveiling the Intricacies of Threat Actor Group Andariel
North Korean State-Sponsored Cyber Attack: Unveiling the Intricacies of Threat Actor Group Andariel
WHITEPAPERS & REPORTS 20 May 2024
Using the Viable System Model to Improve Government Operations
Using the Viable System Model to Improve Government Operations
GUIDES 3 May 2024
Leveraging the Strength of Centaur Teams: Combining Human Intelligence with AI's Abilities
Leveraging the Strength of Centaur Teams: Combining Human Intelligence with AI's Abilities
INDUSTRY TRENDS 20 Oct 2024
Embracing Value Stream Thinking in Public Sector Project Management
Embracing Value Stream Thinking in Public Sector Project Management
GUIDES 21 Oct 2024
Everything You Need to Know About Oracle 23c
Everything You Need to Know About Oracle 23c
INDUSTRY TRENDS 24 Sep 2024
The Role of Database Management in Business Growth
The Role of Database Management in Business Growth
INDUSTRY TRENDS 16 Apr 2024